Cathay Pacific Check-in

Cathay Pacific check in Methods: 

  1. Via CathayPacific.com 
  2. With Cathay Pacific’s mobile app 
  3. At the airport (kiosk / desk)

Cathay Pacific Check-in Time

  1. Cathay Pacific Online Check-in Time 

If you’re holding a confirmed reservation, you can check in online for most Cathay Pacific flights (incl. Cathay Dragon and codeshare partner flights): 

  • From 48 hours to 1.5 hours prior to your flight’s departure. 
  • From 24 hours to 1.5 hours prior to your flight’s departure from/to LA, Chicago, San Francisco, or New York. 
  1. Cathay Pacific Mobile App Check-in Time 

The mobile app check-in time for Cathay Pacific, Cathay Dragon, and codeshare partner flights is the same as the online check-in time, i.e., 48 hours – 1.5 hours before departure for most flights, and 24 hours – 1.5 hours before departure for flights from/to LA, Chicago, San Francisco, and New York. 

After you check in, you will automatically receive your QR-coded boarding pass on your smartphone or tablet. 

  1. Cathay Pacific Kiosk Check-in Time 

The self-service kiosks at select airports allow you to check in from 48 hours to 50 minutes before your flight’s scheduled departure time. Just check in, collect your boarding pass, and proceed to the bag drop counter.

  1. Cathay Pacific In-Town Check-in Time—TEMPORARILY SUSPENDED

If you’re holding an Airport Express Line ticket, you can check in at Kowloon, Hong Kong, or Tsing Yi Airport Express or MTR stations from 24 hours to 90 minutes before departure (incl. for U.S.-bound flights). 

You can also check in and drop your bags at Kowloon and Hong Kong and Kowloon stations up to 150 minutes before departure. 

Note. This facility has been temporarily suspended.

  1. Cathay Pacific Airport Desk Check-in Time
    Cathay Pacific recommends that you arrive at the airport a minimum of 2 hours before your flight’s scheduled departure time—and collect your boarding pass and check in your baggage at least: 
  • 45 minutes before departure from Hong Kong.
  • 60 minutes before departure from Riyadh or North America.
  • 70 minutes before departure from New York, London, Tel Aviv, Colombo, Dubai, Kolkata, Shanghai, Beijing, Mumbai, and Madrid.
  • 75 minutes before departure from Dubai.

Cathay Pacific Online Check-in

Passengers holding a confirmed booking can check in via CathayPacific.com from 48 hours to 1.5 hours before their flight’s scheduled departure time. However, if your flight is to/from the U.S., you can check in from 24 hours to 1.5 hours before your flight’s scheduled departure time.

Here’s how you can check via Cathay Pacific’s website:

  1. Go to the homepage 
  2. Click on Check in 
  3.  
To check in with your ‘Member sign-in’ details (i.e., Marco Polo Club, Asia Miles, or registered account), opens by default:To check in with your number or booking code:
Enter your: Membership number or username PasswordClick on Sign inClick on Find a bookingEnter your: First name Last nameBooking reference or e-ticket number Click on Continue 
  1. Select your flight and complete your check in 

At the time of checking in, you will be able to download your mobile boarding pass, select a seat, purchase baggage, and book a special meal. 

You can also check in by signing in through your social media account, i.e., Facebook, LinkedIn, Twitter, or WeChat. 

Passengers Not Eligible for Online Check-in

  • You’re not holding an e-ticket
  • You require medical assistance
  • You require a stretcher
  • You have requested a ‘Cabin Baggage Occupying Seat’ 
  • You require an extra seat
  • You’re traveling on a group booking
  • You’re an unaccompanied minor 
  • You’re required to make an additional payment

Cathay Pacific  Mobile App Check-in


How to check-in with the Cathay Pacific mobile app?

Passengers holding a Cathay Pacific booking can check in with their mobile app from 48 hours to 1.5 hours before their flight’s departure. However, the check-in starts 24 hours before departure for flights to/from the United States.

How to check-in 

To check in with the Cathay Pacific mobile app:

  • Log in by tapping on the check-in option
  • Follow the on-screen prompts to check in after selecting your flight 

You will receive your electronic mobile boarding pass with a QR code. You can show this to get past the boarding gate, security, and immigration.

Important. Your mobile boarding pass must have a QR code as shown in the image. 

You can use the Cathay Pacific mobile app to: 

  • Book flights
  • Check in 
  • Download your mobile boarding pass
  • Get baggage information 
  • Select a seat 
  • Choose a special meal
  • Cancel your flight booking
  • Manage or rebook your trip 
  • Receive important flight notifications
    (delays, gate changes, etc.)
  • Learn what’s playing on your flight
  • Access newspapers and magazines
  • Watch programs through the app (Cathay Dragon flights) 
  • Manage your Marco Polo Club account 
  • Claim your lounge pass 
  • Access your digital membership card

Passengers Not Eligible for Mobile App Check-in

  • You’re not holding an e-ticket
  • You require medical assistance
  • You require a stretcher
  • You have requested a ‘Cabin Baggage Occupying Seat’ 
  • You require an extra seat
  • You’re traveling on a group booking
  • You’re an unaccompanied minor 
  • You’re required to make an additional payment

Cathay Pacific Self-Service Kiosk Check-in


Passengers holding a confirmed Cathay Pacific booking can check in from a self-service kiosk—available at select airports—from 48 hours to 50 minutes before departure.

 

You can use a self-service kiosk to:

  • Check in 
  • Select your seat 
  • Obtain a printout of your boarding pass
  • Print your lounge pass

After checking in, collect your boarding pass and proceed to the bag drop counter. If you don’t have any baggage to check in, head straight through security and immigration to the boarding gate. 

Passengers Not Eligible for Self-Service Kiosk Check-in

You will not be able to check in at the self-service kiosk if:

  • You’re holding a paper ticket
  • You require medical assistance
  • You require a stretcher
  • You have requested a ‘Cabin Baggage Occupying Seat’ 
  • You require an extra seat
  • You’re traveling on a group booking
  • You’re an unaccompanied minor 
  • You’re required to make an additional payment

Cathay Pacific Airport Desk Check-in

You should reach the airport at least 2 hours before departure—and collect your boarding pass before the check-in counters close, i.e.: 

  • At least 45 minutes before departure from Hong Kong.
  • At least 60 minutes before departure from Riyadh or North America.
  • At least 70 minutes before departure from New York, London, Tel Aviv, Colombo, Dubai, Kolkata, Shanghai, Beijing, Mumbai, and Madrid.
  • At least 75 minutes before departure from Dubai.

How to check in at the airport desk

Airport desk check-ins are fairly straightforward. Simply proceed to the Cathay Pacific check-in desk for your flight, present your ticket and travel documents, check in your luggage, and collect your boarding pass.  

  • Make sure the information on your boarding pass is correct—such as your name, your flight number, and your destination. 
  • When you check in your bags, make sure they’re properly labeled and tagged, and comply with Cathay Pacific’s baggage rules. Also be sure to collect your baggage receipts.
  • Remember to collect your travel documents and ticket.
  • Complete all the other necessary procedures in time. 
  • Reach the boarding gate with at least 30 minutes remaining for your flight’s departure. 

Frequently Asked Questions on Cathay Pacific Check-in

There are many ways of checking in—such as online, via the mobile app, at the airport’s self-service kiosk or physically at the airport’s check-in desk. 

The table below provides a snapshot of Cathay Pacific’s check-in and cut-off times—online via the website or mobile app, at an in-town office, and the airport self-service kiosk, or airport desk.

Check-in ModeCathay Pacific Flight Check-in and Cut-off Times 
Online (www.cathaypacific.com) From 48 hours to 90 minutes before departure for most flights. From 24 hours to 90 minutes before departure for flights to/from LA, Chicago, San Francisco, or New York.
Mobile AppFrom 48 hours to 90 minutes before departure for most flights
(24 hours for flights to/from LA, Chicago, San Francisco, or New York).
Airport Self-Service Kiosk From 48 hours to 50 minutes before departure. 
In-Town Office
(temporarily suspended)
You can check in at Kowloon, Hong Kong, or Tsing Yi Airport Express or MTR stations from 24 – 1.5 hours prior to departure (incl. for U.S.-bound flights). You can also check in and drop your bags at Kowloon and Hong Kong and Kowloon stations up to 150 minutes before departure.
Airport Desk Report a minimum of 2 hours before departure—and collect your boarding pass: At least 45 minutes before departure from Hong Kong.At least 60 minutes before departure from Riyadh or North America.At least 70 minutes before departure from New York, London, Tel Aviv, Colombo, Dubai, Kolkata, Shanghai, Beijing, Mumbai, and Madrid.At least 75 minutes before departure from Dubai.

A good time to reach the airport is a minimum of 2 hours before your flight’s scheduled departure time.

Online check-in, also known as web check-in, allows you to check in for your flight online through Cathay Pacific’s website. When you check in online, you can also select a seat, download or print your boarding pass, book a meal, and buy purchase baggage.

You can see up to 8 flights at a time and check in for them one by one. 

If your first flight sector is on Cathay Pacific, you will likely be able to check in for a connecting flight with another airline, subject to the other airline’s check-in policies. 

If your travelling companions are on the same booking as yours and share the same booking number, you will be able to check in your travelling companions also. If not, they must check in separately.

You can use Cathay Pacific’s online check-in option to not only check in for your flight but also select your seat, print/download your QR-coded boarding pass, book a special meal, and buy extra baggage. 

If you can’t view your flight at check-in, it could be because:

  • You’re not holding an e-ticket.
  • Your travel agent did not enter your membership number when booking your ticket. 
  • You’ve just made an online booking (it takes about 30 minutes for your booking to get activated). 
  • Your flight is departing after 48 hours.

If you’re having problems, call Cathay Pacific Please for assistance or complete your check-in at the airport. 

A self-printed boarding pass is a boarding pass that you print at home/office/anywhere else with a printer after you check in online. Printing your own pass saves you time at the airport. Plus, if you’re travelling with only a handbag, you can head straight through security and immigration to the boarding gate. However, if you have to check in baggage, you can go straight to the self-check-in bag drop counter.

Cathay Pacific’s online check-in time (incl. Cathay Dragon and codeshare partner flights) is 48 hours to 90 minutes before departure for most flights. However, for flights departing to/from LA, Chicago, San Francisco, and New York, the check-in time is from 24 hours to 90 minutes before departure.

The following passengers will have to check in at the airport:

  • Passengers not holding an e-ticket
  • Passengers requiring medical assistance
  • Passengers requiring a stretcher
  • Passengers who have requested a ‘Cabin Baggage Occupying Seat’ 
  • Passengers requiring an extra seat
  • Passengers traveling on a group booking
  • Unaccompanied minors 
  • Passengers required to make an additional payment

You can obtain your Cathay Pacific boarding pass after your check in for your flight—online, via the mobile app, or at the airport kiosk/check-in counter.

  • Online. You can print your boarding pass at home after checking in for your flight online. 
  • Mobile App. You can download and save your e-boarding pass to your mobile app and show it at the gate on your device.
  • Airport. You can print your boarding pass at an airport self-service kiosk or check-in counter. 

Yes, you can. If you couldn’t print or download your boarding pass at home, you can print your boarding pass at a self-service kiosk at the airport—provided you do it before the check-in deadline.

You can also obtain a printout from the airport check-in counter.

You can obtain your Cathay Pacific boarding pass after your check in for your flight—online, via the mobile app, or at the airport kiosk/check-in counter.

You can check in with Cathay Pacific’s mobile app as follows:

  • Tap on the check-in button and log in 
  • Enter the required information 
  • Follow the onscreen prompts to check in

After you check in, you can save your boarding pass to your device.


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