Hawaiian Airlines Check-in

Hawaiian Airlines allows you several options to check in for your flight:

  1. Online check-in (i.e., web check-in)
  2. Mobile check-in
    (Android or iOS app)  
  3. Airport kiosk check-in 
  4. Airport counter check-in 

Check-in Times at Hawaiian Airlines 

  1. Online Check-in Time
    You can check in online for your Hawaiian Airlines flight as follows:
  • International check-in time. From 24 hours to 60 minutes before departure.   
  • Domestic check-in time
    • Neighboring Islands. From 24 hours to 30 minutes before departure.  
    • North America. From 24 hours to 45 minutes before departure.
  1. Mobile Checkin Time
    You can check in with the mobile app as follows:
  • International check-in time. From 24 hours to 60 minutes before departure.   
  • Domestic check-in time 
    • Neighboring Islands. From 24 hours to 30 minutes before departure.  
    • North America. From 24 hours to 45 minutes before departure.
  1. Airport Kiosk Check-in Time
    You can check in at the airport kiosk:
  • With checked baggage. 
    • Neighboring Islands. From 4 hours to 30 minutes before your flight departs.
    • North America. From 4 hours to 45 minutes before your flight departs.
    • International Destinations. From 4 hours to 60 minutes before your flight’s departure time. 
  • Without checked baggage 
    • Neighboring Islands. From 24 hours to 30 minutes before your flight’s departure time. 
    • North America. From 24 hours to 45 minutes before your flight departs.
    • International Destinations. From 24 hours to 60 minutes before your flight’s departure time. 

Airport Kiosk Check-in Restrictions 

Airport kiosk check-in is not available for the following types of reservations:

  • Certain types of modified reservations
  • Most group reservations
  • Codeshare partner flights
  • Paper ticket reservations 
  • Non-electronic ticket reservations
  • One-way international reservations on account of visa requirements
  • Unaccompanied minors 
  • Bulkhead seat reservations 
  • Pet reservations 
  • If you have balance dues but are unable to pay via a credit or debit card 
  1. Airport Check-in Time
    You can check in at the airport counter:
  • For international flights. From 3 hours to 60 minutes before departure. 
    • Be sure to reach the check-in counter at least 3 hours before departure.
    • Print your boarding pass and bag tags at the airport kiosk by using your 6-letter confirmation code or HawaiianMiles number.
    • Complete all formalities at least 1 hour before your flight departs.
  • For domestic flights. 
    • North America to/from Hawaii. From 2 hours and 30 minutes (150 minutes) to 45 minutes before departure.
      • Be sure to reach the check-in counter 2 hours and 30 minutes before your flight departs.
      • Print your boarding pass and bag tags at the airport kiosk by using your 6-letter confirmation code or HawaiianMiles number.
      • Complete all formalities at least 45 minutes before your flight departs (online check-in closes 1 hour before departure).
    • Neighboring Islands. From 90 minutes to 30 minutes before departure.  
      • Be sure to reach the check-in counter 90 minutes before your flight departs.
      • Print your boarding pass and bag tags at the airport kiosk by using your 6-letter confirmation code or HawaiianMiles number.
      • Complete all formalities at least 30 minutes before your flight departs (online check-in closes 1 hour before departure).

Note

  • After checking in, reach the gate area at least 30 minutes before your flight’s departure. 
  • For more information, refer to the Airport Check-in Times
  • Download, print or email your boarding pass if you check in online.
  • If you forget or lose your boarding pass, use the airport’s check-in kiosk to print it.
  • Keep enough buffer time for security checks, checked baggage, etc.

Hawaiian Airlines Online Check-in 


A screenshot of the Hawaiian Airlines check-in tab on the homepage

If you’re holding a confirmed reservation, you can check in online from 24 hours to 60 minutes before departure for international flights (45 minutes before departure for North America), and 30 minutes before departure for domestic flights to neighboring islands.

To check in online from Hawaiian Airlines’ website:

  1. Go to HawaiianAirlines.com 
  2. Click on Check-in
  3. Enter your: 
  1. Last name 
  2. Your 6-digit confirmation code or 13-digit ticket number 
  1. Click on the View My Trip button
  2. Select your flight and:
  1. Indicate the number of bags you want to check
  2. Pay your bag fees with a credit card
  3. Preselect or check your seat 
  4. Download your paperless boarding pass
  5. Check in 

You May Not Be Able to Check in Online in the Following Cases 

You may not be able to check-in online if:

  1. You’ve recently modified your reservation
  2. You’re traveling on a group reservation 
  3. You’re traveling with a special service request, i.e.:
  1. If you’re traveling with an infant
  2. In the case of unaccompanied minors
  3. If you’ve made a bulkhead seat request
  4. You’re traveling with an animal 
  1. You’re traveling with a paper/non-electronically issued ticket 
  2. You’re traveling on a flight operated by a codeshare partner 
  3. You’re traveling on a one-way international reservation due to visa requirements 

Note. If you’re traveling on an international flight to the United States, you will not be able to check-in from your mobile device (i.e., mobile web browser or the mobile app). However, you can use a computer to complete your check-in formalities.

Hawaiian Airlines Mobile Check-in

If you’re holding a confirmed reservation, you can check in with the mobile app from 24 hours to 60 minutes before departure for international flights (45 minutes before departure for North America), and 30 minutes before departure for domestic flights to neighboring islands.

How to Check in with Hawaiian Airlines’ Mobile App

You can check in with the mobile app by tapping on the check-in button and following the prompts to select your fight and check in. After checking in, you can download and save your electronic mobile boarding pass to your mobile device (Passbook or photo gallery). 

Note

If your airport does not accept mobile boarding passes, you will have to check in online, at the self-service kiosk, or at the airport check-in counter. 

You can use your mobile app 24 hours before your flight’s departure to: 

  • Download your paperless boarding pass
  • Preselect or check your seat assignment 
  • Indicate the number of bags you want to check 
  • Pay your bag fees

You can also use the mobile app to:

  • View, change, or upgrade your ticket
  • Receive up-to-the-minute notifications
  • Receive interactive indoor maps with walking directions to your boarding gate, baggage claim, and throughout the airport
  • Chat with a Hawaiian Airlines agent
  • Stream movies on your phone or tablet
  • Know your standby/waitlist status
  • Hail a ride to/from the airport

Hawaiian Airlines Airport Kiosk Check-in 


A photograph showing Hawaiian Airlines’ airport kiosk check-in 


Checking in at the airport’s kiosk allows you to skip the lines at the airport counter.
To check in, you will need any one of the following:

  • Your 6-letter confirmation code 
  • Your 13-digit E-Ticket number 
  • A valid credit or debit card 
  • Your HawaiianMiles account number on your flight reservation
  • Your web-check-in boarding pass generated within 24 hours of your flight’s departure

Aside from checking in, you will be able to do the following things at the self-check-in kiosk: 

  • Print your boarding pass 
  • View the available seat assignments
  • Change or upgrade your seat
  • Print your baggage tag for your check-in luggage 
  • Add your HawaiianMiles number to your reservation 
  • Buy The Plumeria Lounge Pass

After getting your boarding pass, you can check your bags at the baggage counter, collect the receipts, and head for security check. 

Restrictions

You will not be able to check in from a kiosk if:

  • You’re holding a group reservation.
  • You’ve modified your reservation in the recent past.
  • You’re flying on a flight operated by a codeshare partner.
  • You’re not holding an electronic ticket. 
  • You’re holding a one-way international reservation.
  • You’ve booked a special service.
  • You couldn’t upgrade your seat when checking in online. 
  • You have balance dues but can’t pay because you don’t have a credit card. 

Hawaiian Airlines Airport Check-in


To avoid a last-minute rush, you should aim to reach the airport check-in counter at least 3 hours before departure for international flights; 150 minutes before departure for flights between North America and Hawaii; and 90 minutes before departure for flights from Hawaii to neighboring islands. 

After you show your passport and other travel documents at the airport counter:

  • You’ll be able to check in your bags 
  • You’ll be assigned a seat 
  • You’ll be given your boarding pass 

Hawaiian Airlines TSA Pre Check-in Image

Passengers who are eligible for TSA Pre Check-in must enter their known traveler number (KTN) when making a flight reservation. This will appear on your boarding pass. After reaching the airport, look for the boarding lanes marked Image

Hawaiian Airlines Boarding Zones

You must be at the boarding gate at least 30 minutes before your flight departs. If you’re not at the boarding gate at the recommended time, your booking may be cancelled. 

The boarding zones at Hawaiian Airlines are as follows:

  1. Pre-boarding includes special needs passengers, families travelling with children under 2 years of age, and unaccompanied minors. 
  2. Zone 1 includes Business and First Class passengers, Pualani Platinum Members, and active-duty military personnel.
  3. Zone 2 includes Pualani Gold and Premier Club members, and passengers occupying Preferred Seats or Extra Comfort Seats.
  4. Zone 3 includes the aircraft’s rear section seats for flights within North America and to international destinations and flights to neighbor islands.
  5. Zone 4 includes the aircraft’s middle section seats.
  6. Zone 5 includes front section seats of the aircraft.

You can check in items such as wheelchairs and strollers at the boarding gate, instead of the check-in counter. 


Frequently Asked Questions on Hawaiian Airlines Check-in Policy

Hawaiian Airlines’ online check-in time for international flights is from 24 hours to 60 minutes before departure. For neighboring island flights, the check-in time is 24 hours to 30 minutes before departure, and for North American flights the check-in time is from 24 hours to 45 minutes before departure. 

Hawaiian Airlines check-in time for airport check-in is from 3 hours to 60 minutes before departure for international flights, from 2.5 hours to 45 minutes before departure for flights between North America and Hawaii, and from 1.5 hours to 30 minutes before departure for neighboring island flights. 

Hawaiian Airlines check-in time for North America flights starts 24 hours before departure and closes 45 minutes before departure.

Hawaiian Airlines check-in time for international flights starts 24 hours before departure and closes 1 hour before departure.

Hawaiian Airlines’ check-in weight limit for domestic flights (Neighbor Islands, within Hawaii, and North America) is NIL, except for First Class fares which include a free baggage allowance of 2 checked bags weighing up to 50lb/23kg each. 

Hawaiian Airlines’ check-in weight limit for international flights is 2 free checked bags weighing up to 50lb/23kg each for all passengers. However, the following exceptions apply:

  • The weight limit is 70lb/32kg for Economy Class fares between the USA and Australia/New Zealand. 
  • The weight limit is 70lb/32kg for First Class fares on all international flights except flights between the USA and Pago Pago or Papeete.

You can check in for your Hawaiian Airlines flight online starting 24 hours before departure.

Hawaiian Airlines baggage check in time is as follows: 

  • No later than 30 minutes before departure for neighboring island flights.
  • No later than 45 minutes before departure for North America flights.
  • No later than 60 minutes before departure for international flights. 

To check in online from the Hawaiian Airlines Australia website, retrieve your flight by clicking on the link below, enter your last name and confirmation code or ticket number, and follow the prompts to check in for your flight: www.hawaiianairlines.com.au/manage/check-in 

Hawaiian Airlines TSA pre-check-in can be availed by eligible passengers who have a Known Traveller Number (KTN). If you enter your KTN at the time of reservation, it will appear on your boarding pass. When you reach the airport, join the expedited boarding lanes marked

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