The Vivaaerobus flight change policy is very flexible. You can change all tickets (except Zero fares) if you’re unable to travel for some reason. This means taking an earlier or later flight, or changing your route without any penalty if you do it online up to 4 hours before your first flight’s departure. However, you must pay the fare difference and you shouldn’t have checked in for your flight.
The major highlights to change flight Vivaaerobus are as follows:
- Whether you can change flights on Vivaaerobus will depend on what type of ticket you’ve purchased.
- Zero fares do not permit any itinerary changes.
- Light and Extra fares can be changed up to 3 times for free* but the fare difference applies.
- Smart fares allow unlimited itinerary changes for free* but you must pay the fare difference.
- Flight changes (to date, time, and/or route) are permitted up to 4 hours before your first flight’s departure, provided you haven’t already checked in for your flight and received your boarding pass.
- If you’ve purchased a Flex Pass, you can catch an earlier flight on the same route whenever you want for free, subject to seat availability (visit a check-in counter or request an airport agent).
- Route changes cannot be made online—they can only be made by phone or through a VivaAerobus Store.
- Vivaaerobus change flight policy also allows you to change passengers up to 4 hours before your first flight’s departure. Just make sure you’ve entered the passenger details exactly as they appear on your passport/government ID. But remember, you won’t be able to make any such changes for the remaining flights after you’ve taken your first flight.
- If VivaAerobus cancels or delays your flight by more than 4 hours due to reasons within its control, you’re entitled to a full refund of your fare plus compensation, or alternative transportation to the same destination on the next available flight or at a later date plus compensation.
*You’ll be charged an additional service fee (per passenger) if you request a flight change through a Viva Store or call center.
How to Change a Flight on VivaAerobus?
Steps to change a VivaAerobus flight
| Click on My booking and enter your reservation code and last name | Select your itinerary and click on Change Flight | Find and select a flight that best suits you |
You can change your flight on VivaAerobus in any of the following ways:
- Online via My booking
- By phone through a call center (for an additional fee)
- Through a Viva Store (also for an additional fee)
How to Change My Flight Online?
To change your VivaAerobus flight online, follow the steps below:
- Go to the homepage: Vivaaerobus.com
- Click on My booking
- Enter your Reservation Code and Surname
- Hit the Search button
- Select your itinerary and click on the Change Flight option
- Find and select a flight that suits you best
- Confirm the new flight
- Pay the fare difference and charges (if any)
You will receive your new flight itinerary by email.
Frequently Asked Questions about VivaAerobus Change Flight Policy
Navigating the specifics of air travel can often be complex, particularly when plans change unexpectedly. To assist you in understanding your options, we’ve compiled a list of FAQs about VivaAerobus change flight policy. It provides clear answers to help you manage your bookings with confidence.
Except for Zero fares which cannot be changed or cancelled, you can change the time, date, or route of all other tickets/fares up to 4 hours before the first flight’s departure. This includes changing to an earlier or later flight, or changing your route, though route changes must be made by phone or through a Viva Store for an additional service fee. You can also change the passengers on your ticket up to the 4-hour time limit.
You can Change flight vivaaerobus online via My booking (access your flight and follow the prompts to change it), by phone (call the VivaAerobus call center, where an additional service fee will apply), or through a Viva Store (visit a Viva Store and request the change for an additional service fee).
Zero fares do not permit any changes. Light and Extra fares can be changed up to 3 times for free (fare difference applies), while Smart fares allow unlimited free changes (fare difference applies).
You can make changes to your flight up to 4 hours before departure, provided you haven’t checked in.
There are no penalties for changes, but you must pay the fare difference. Additional service fees apply if changes are made through a Viva Store or call center.
No, changes are not allowed once you have checked in for your flight and received your boarding pass.
A Flex Pass allows you to catch an earlier flight on the same route for free, subject to seat availability and can be requested at a check-in counter or through an airport agent.
No, route changes can only be made by phone or through a Viva Store for an additional service fee.
Yes, passenger changes can be made up to 4 hours before the first flight’s departure, provided the details match the passport/government ID. You cannot make any changes for the remaining flights after you’ve taken the first flight.
Change flight vivaaerobus online via My booking, by phone (for an additional fee), or through a Viva Store (for an additional fee).
Access your flight booking from the airline’s website via My booking, enter your reservation code and surname, select your itinerary, select the Change Flight option to change your flight, and pay any fare difference and charges.
You can change your flight up to 3 times for free with Light and Extra fares, subject to the fare difference.
You must pay the difference in fare if the new flight is more expensive than the original.
You will be charged an additional service fee per passenger, besides the fare difference, for changes made through these channels.