Air Canada Australian offices are located in Sydney and Brisbane.
- The Sydney office (booking/sales/ticketing) is located at Suite 1810, Level 18, 264 George Street, Sydney, NSW 2000, and can be contacted at +1-300-655-767.
- The Brisbane office is located at Brisbane Airport (Airport Drive, QLD 4008) and can be reached at +1-800-954-196 and +1-800-6699-2222.
The airport offices in Australia (Sydney and Brisbane) are located in their respective airports.
- The Sydney Airport office is located at Sydney Kingsford Smith International Airport, 241 O’Riordan Street, Mascot, New South Wales, NSW 2020, and can be reached at 0011-800-6699-2222.
- The Brisbane Airport office is located at Brisbane International Airport, Airport Drive, Brisbane Airport QLD 4008, and can be contacted by phone at +1-800-954-196.
Air Canada cargo offices in Australia are located in Sydney and Brisbane and can be reached by phone and email per the details below.
| Air Canada Australia Office Locations | ||
| Australia Offices | ||
| Sydney | Brisbane | |
| Address | Suite 1810, Level 18 264 George Street Sydney, NSW 2000 Australia | Airport Dr Brisbane Airport QLD 4008 Australia |
| Telephone | +1-300-655-767 (toll-free within Australia) +61-2-8248-5757 | +1-800-954-196 (toll-free) +1-800-6699-2222 |
| Fax | +61-2-9251-6777 | – |
| info@aircanada.com | info@aircanada.com | |
| Airport Offices | ||
| Sydney | Brisbane | |
| Address | Sydney Kingsford Smith International Airport (SYD) 241 O’Riordan Street, Mascot New South Wales, NSW 2020 Australia | Brisbane International Airport (BNE) Airport Drive Brisbane Airport QLD 4008 Australia |
| Telephone | 0011-800-6699-2222 | +1-800-954-196 (toll-free) +1-800-6699-2222 |
| Cargo Offices | ||
| Sydney | Brisbane | |
| Address | Menzies Aviation 276 Sixth Street Sydney Domestic Airport New South Wales 2020 Australia | Menzies Aviation 1 Rosa Street Brisbane Airport Eagle Farm, Queensland 4009 Australia |
| Booking/Services | +61-2-8337 9500 +61-2-8346 8800 (Imports) +61-2-8337 9500 (Exports) | +61-7-3171-4410 |
| syd@gsacargo.com.au | sydcargo@aircanada.ca | |
| Office Hours | Monday – Sunday (5.00am – 1.00am) | Monday – Sunday (5.00am – 8.00pm) |
| Sales Inquiries | +61-2-9669-2881 | +61-7-3860-6700 |
| sydcargo@aircanada.ca | aircanada@gsacargo.com.au | |
| Office Hours | Monday – Friday (9.00am – 5.00pm) | Monday – Friday (7.30am – 5.30pm) |
Queries/Services Handled by the Air Canada Office Australia
Below is a list of some of the services provided by the Air Canada offices in Australia (airport/city). For more information, click on the links or call.
| Flight Status/Information | Service Animal Information |
| Flight Booking | Unaccompanied Minor Reservations |
| Group Reservations | Airport Desk Check-in |
| Flight Cancellation | Online Check-in |
| Flight Change | Mobile Check-in |
| Seat Reservations | Kiosk Check-in |
| Seat Upgrade | Immigration Inquiries |
| Visa-related Information | Airport Lounges |
| Extra Baggage Purchase | In-Flight Meals |
| Sports Equipment | Flight Entertainment |
| Musical Instruments | Missing Baggage |
| Pet Booking | Name Change/Correction |
About Air Canada
Air Canada, Canada’s flag carrier and its largest airline, operates from its main hubs in Calgary, Vancouver, and Toronto–Pearson. Based in Montreal, it boasts a fleet of over 166 aircraft, excluding subsidiaries, and offers flights to more than 220 destinations across six continents. The airline provides four cabin configurations: Signature, Business, Premium Economy, and Economy. In 2020, it was awarded the Best Airline in North America for the second consecutive year by Global Traveler, along with accolades for cabin cleanliness and premium economy class.
Head Office Details
| Street Address | 7373 Blvd. de la Côte-Vertu Saint-Laurent, Montreal Canada |
| Telephone | +1 888-247-2262 |
| Website | www.aircanada.com |
Frequently Asked Questions
Embarking on a journey with Air Canada and need quick information about the airline’s Australian operations? The FAQs below about Air Canada Office in Australia offer essential insights and clarifications to help you understand the services and support provided by Air Canada in Australia. Whether you’re planning a trip, managing bookings, or seeking local assistance, this resource is designed to navigate you through all the pertinent details efficiently.
Air Canada Offices Australia are located in Sydney and Brisbane.
You can contact the Sydney city office at +1-300-655-767 or via email at info@aircanada.com. The Brisbane office can be reached at +1-800-954-196 and +1-800-6699-2222.
The Sydney cargo office operates Monday to Sunday from 5.00am to 1.00am, and the Brisbane cargo office operates Monday to Sunday from 5.00am to 8.00pm.
Air Canada Brisbane office is located at Brisbane Airport, Airport Drive, Brisbane Airport QLD 4008, Australia.
Services provided at the airport/city offices include flight bookings, ticket cancellations, seat reservations/upgrades, visa query resolutions, baggage purchases, pet reservations, check-in inquiries, immigration inquiries/services, and handling of missing baggage.
Air Canada cargo offices in Australia are located in Sydney at Menzies Aviation, 276 Sixth Street, Sydney Domestic Airport, NSW 2020, and in Brisbane at Menzies Aviation, 1 Rosa Street, Brisbane Airport, Eagle Farm, QLD 4009.
The Sydney Airport office can be reached at 0011-800-6699-2222, located at Sydney Kingsford Smith International Airport, 241 O’Riordan Street, Mascot, NSW 2020, Australia.
Yes, flight booking is one of the major services provided at Air Canada offices in Australia.
Yes, toll-free numbers include +1-300-655-767 for the Sydney city office and +1-800-954-196 for the Brisbane office.
For more detailed information, you can click on the links provided above or call Air Canada offices directly at the numbers provided.