ANA Airline Pet Policy

ANA does not allow pets to travel in the aircraft’s passenger cabin but allows dogs and cats to travel as checked baggage (in the cargo hold section of the aircraft) or as air cargo. Service dogs are allowed to travel for free with disabled passengers. 

ANA does not accept pet reservations on phone. You must make advance reservations over the phone by calling +1-866-399-0587 or the ANA Reservations Office in your city/country. 

ANA Airline Pet Policy—Pets in the Cabin

ANA does not allow pets to travel in the passenger cabin. Only service dogs are allowed to travel free of charge with disabled passengers in the passenger cabin.

ANA Airline Pet Policy—Pets as Checked Baggage

ANA accepts the carriage of certain domesticated pets as checked baggage in the cargo hold section of the aircraft. The temperature and pressure conditions in this section are the same as those in the passenger cabin. 

  • Pets Allowed. Cats, dogs, and small animals like hamsters, small birds, and rabbits. Only 1 animal is allowed per container, or 1 pair of birds (male and female) per cage.
  • Number of Pets. A maximum of 3 pet containers/carriers per flight.
  • Maximum Weight. The total weight of the pet (plus container) must not exceed 99lb/45kg.
  • Pet Forms
    • Fill out and bring the Consent and Release Form to the airport.
    • Import/export documentation required by the departure/destination country.
    • Health certificate.
    • Export quarantine certificate (if required).
  • Pet Reservations
    • Book in advance to ensure space availability.
    • Call +1-866-399-0587/ANA Office in your area.
    • ANA does not accept online reservations.
  • Check-in
    • Arrive at the airport’s check-in counter with your pet with the required form/documentation. If your pet requires quarantine inspection, get your pet inspected and then report to the check-in counter. 
    • Sign and submit the Consent and Release Form and pay the pet fee to complete your check-in formalities. 
    • Your pet will be carried to the aircraft on a truck.
  • Pet Fees
Between Areas* Within an Area*(excl. Japan) Within Japan
(consumption tax may apply)
Pet Fee per CarrierJPY 40,000USD/CAD 400 EUR300JPY 25,000 USD/CAD 250 EUR 200JPY 5,000
Area1: North America, Hawaii, and Latin America
Area2: Europe, Russia (West of the Urals), the Middle East, and Africa
Area3: Russia (East of the Urals), Asia (incl. Japan), and Oceania
  • Pet Container Requirements
    • Size and weight
      • The combined linear dimensions must not exceed 292cm/115in. 
      • The total weight of the pet carrier/container (incl. pet) must not exceed 99lb/45kg.
    • The pet container: 
      • Must be IATA-compliant.
      • Must have a leakproof bottom.
      • Must be hard, i.e., made of rigid plastic, metal, solid wood, etc. 
      • Cannot be soft-sided.
      • Must be equipped with a security lock.
      • Must prevent your pet from escaping and prevent physical contact.
      • Must have a watering and food dish inside the kennel that can be accessed from outside by an ANA crewmember.
      • Must be roomy enough to allow the pet to stand upright, lie down, and turn around easily.
      • Must have removable wheels or wheels that can be made inoperable (if it is a wheeled container/kennel). 
      • Must be ventilated from 3 sides (aside from the door). 
      • Must have functional handles. 
  • Pet Travel Restrictions
    • Breed Restrictions. ANA does not accept: 
      • Cold-blooded animals like lizards, reptiles, fishes, and turtles.
      • The following snub-nosed dog breeds between May 1 and October 1: 
  • Bulldogs
  • French Bulldog  
  • Brussels Griffon
  • Boxer
  • Boston Terrier
  • Bull Terrier
  • Chow Chow
  • Chin
  • Shih Tzu
  • King Charles Spaniel
  • Pug
  • Pekingese 
  • Tibetan Spaniel
  • Country Restrictions
    • The following countries do not allow the entry of pets as checked baggage (but may accept them if transported via air cargo): 
      • United Kingdom
      • Hong Kong
      • Australia (from/to Perth)

If you’re travelling to any of these areas, call an ANA cargo agent to book your pet as air cargo. 

  • To prevent the spread of COVID-19, ANA will temporarily not be accepting pets on the following flights (China)
    • To Guangzhou/Hangzhou
    • To/from Shenzhen
  • The United States has temporarily suspended the entry of dogs that have been to a high risk for rabies country in the last 6 months. This is in keeping with a notice issued by the Centers for Disease Control and Prevention (CDC). For more information, refer to How to Apply for a CDC Dog Import Permit

Quarantine Regulations for Pet Imports into Japan

If you’re flying to Japan with your pet, the import procedure will depend on what type of animal your pet is.

  • If you’re travelling with a dog or a cat
    • You will need to notify the Animal Quarantine Service of Japan (AQS) at least 40 days in advance.
    • If you’re travelling from a rabies-free country, the pet quarantine period will be over in 12 hours if you have an export certificate confirming that your pet is fitted with an ISO-standard microchip. 
    • If your pet does not comply with the regulations, your pet’s quarantine period can be up to 180 days. For more information, refer to the Animal Quarantine Service (AQS).
  • If you’re travelling with rodents (mammals excluding cats and dogs) or birds
    • After arrival, you must submit the following documents to the Quarantine Station of the Ministry of Health, Labor, and Welfare: 
      • Notification document 
      • Health certificate 
    • For more information, refer to MHLW.

ANA Airline Pet Policy—Pets as Air Cargo

ANA Cargo allows you to transport larger pets and other animals as air cargo, as long as they are allowed to travel and they’re travelling in an IATA-compliant pet crate.

  • Pets Allowed
    • Cats, dogs, birds, primates, and other warm-blooded mammals. 
    • For birds, primates, and other animals, consult with an air cargo forwarder/agent/ANA Air Cargo. 
  • Pet Forms
    • Health Certificate issued by a certified veterinarian within 10 days of travel stating that your pet is:
      • Healthy to travel
      • Free of communicable diseases to humans
      • Fully vaccinated 
    • Live Animals Label
  • Pet Reservations
    • Book well in advance. 
    • You must book through an air cargo forwarder/agent.
      (ANA Cargo will not accept reservations directly).
  • Check-in 
    • You must check in your pet at ANA’s designated air cargo facility in your city.
  • Pet Fees
    • Call ANA Cargo for pet fees.
  • General Conditions of Acceptance
    • Your pet must be healthy. Newly born pets will not be accepted.
    • Your pet must not have special replenishment needs during the journey. 
    • You must provide your pet’s name and breed.
    • Short-headed dogs are not accepted on international flights by ANA Cargo at any time of the year.
  • Pet Crate Requirements
    • Your pet crate must provide enough space for your pet to stand upright, sit down, and lie down naturally. 
    • Your pet crate must comply with Chapter 8 (Container Requirement 1) of the IATA Live Animals Regulations.
Methods for Over-pack
  • The pet crate must be made of material that is sturdy enough to resist damage or deformation and must be able to easily withstand the weight of your pet inside it. 
  • The pet crate must be ventilated from at least 3 sides and allow ample airflow.
  • The pet crate must be equipped with a locking mechanism that prevents the doors from opening accidentally.
  • The openings in the ventilation must be covered with fine meshing to prevent any part of your pet’s body from protruding out. 
  • The pet crate must prevent your pet from escaping in any possible manner and also prevent injury to other animals. 
  • The pet crate’s interiors should not contain projections capable of causing injury to your pet. 
  • The pet crate’s interiors must be clean at all times. 
  • The floor of the pet crate must contain water-absorbent material to prevent leakage. 
  • The pet crate must contain proper handles. 

Example of acceptable transport container.

Examples of unacceptable transport containers.
Photograph of unacceptable pet crates 

  • Pet Travel Method
    • The temperature and humidity inside the cargo compartment can be higher or lower than that outside at the time of loading and unloading. 
    • The lights inside the cargo compartments are switched off during flights.
    • The atmospheric pressure during flights is ~0.8. This means your pet’s ears and other functions will likely be impacted while ascending or descending. 
  • Pet Travel Restrictions 
    • Banned Breeds
      • Short-headed dog breeds will not be accepted as international cargo baggage. 
      • The following snub-nosed dog breeds will not be accepted as international cargo baggage:
  • Bulldogs
  • French Bulldog  
  • Brussels Griffon
  • Boxer
  • Boston Terrier
  • Bull Terrier
  • Chow Chow
  • Chin
  • Shih Tzu
  • King Charles Spaniel
  • Pug
  • Pekingese 
  • Tibetan Spaniel

Travelling with Service Dogs on ANA

ANA allows passengers with a disability to travel with an assistance dog in the passenger cabin free of charge. If you plan to travel with an assistance dog, you must inform ANA before travelling. 

Domestic Flights within Japan. You must carry the following on domestic flights within Japan: 

  • Assistance Dog/Guide Dog Certificate 
  • Assistance Dog/Guide Dog tag on your dog.

International Flights. You may be required to present the following: 

  • Assistance/Guide Dog documentation 
  • Harness
  • Tag stating that your dog is a guide dog, hearing dog, or a mobility assistance dog. 

Travelling with Service Dogs to/from the USA, Canada, Mexico

Service dogs, guide dogs, mobility assistance dogs, and hearing dogs are allowed to travel for free if they meet the required conditions. 

  • Service dogs must be trained to support a person with a specific disability.
  • Alert dogs must be trained to alert the person before a hypoglycemic shock, epileptic seizure, etc.
  • Psychiatric service dogs must be trained to assist a person with a mental illness, based on action and behavior. 
  • Emotional support dogs must be trained to provide emotional support to a person with a mental disorder. 
RouteDog Type Application RequirementsRequired Documentation
To/from the U.S.Alert DogsPsychiatric Service DogsMust apply at least 48 hours before departure unless you have the required documentation with you.Submit the U.S.DOT Animal Air Transportation Form 
To/from CanadaAlert DogsPsychiatric Service DogsMust apply at least 96 hours before departure. Submit the Service Dog Behavior and Training Attestation Form
To/from MexicoAlert DogsNot requiredProvide credible verbal assurance, or with a document, harness, or tag that it is an alert dog. 
Emotional Support Dogs Psychiatric Service DogsMust apply at least 48 hours before departure Provide credible verbal assurance, or with a document, harness, or tag that the animal is an emotional support dog or a psychiatric service dog. Submit the Psychiatric Service Dog/Emotional Support Dog Application for Mexico

Notes

  • The service dog must remain tethered, harnessed, and/or leashed at all times. 
  • The service dog must be trained specifically to support the person with a disability. You may be asked questions and if your service dog does not meet the required conditions, it will be checked in in the cargo hold section of the aircraft. 
  • Large/medium-sized dogs must stay seated within your foot space. If your service dog intrudes into a fellow passenger’s space, you may have to purchase the adjacent seat. 
  • ANA does not accept emotional support dogs inside the passenger cabin on flights to/from the United States and Canada. They must travel as checked baggage as normal pets for a fee.
  • If you’re taking a codeshare flight within the United States, emotional support dogs will only be accepted on United Airlines’ codeshare flights.
  • For more information, refer to the US Department of Transportation’s website.
  • If your service dog causes any damage inside the aircraft or the airport, ANA will charge you for it. 

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