AirAsia does not allow any pets or animals on board. However, medically certified guide/service dogs are allowed onboard the following 2 flights:
- AirAsia India (I5) flights
- AirAsia Japan (DJ) flights
For more information on traveling with a service dog, contact AirAsia per the following details:
- Phone
- India +91-80-4666-2222/80-6766-2222
- USA/Canada (open 24/7)
- Japan +81335277898 (open 24/7)
- Philippines +63286727886 (open 24/7)
- Taiwan +886277283080 (8am – 9pm GMT+8, all days)
- Thailand +6620297866 (8am – 9pm GMT+7, all days)
- Australia +61238138388 (open 24/7)
- Indonesia +622129270880 (open 24/7)
- China +862066618855 (8am – 9pm GMT +8, all days)
- Email support_activities@airasia.com
- Twitter twitter.com/AirAsia
- Facebook www.facebook.com/AirAsia
- Chat Chat with AirAsia’s Virtual Allstar, AVA
- WhatsApp api.whatsapp.com/send?phone=601135165078
- Call Center Find your local call center
AirAsia Pet Travel Policy—In-Cabin Pets
AirAsia does not accept pets in the cabin unless it’s a medically certified service dog travelling on AirAsia India (I5) or AirAsia Japan (DJ) flight.
AirAsia Pet Travel Policy—Pets as Checked Baggage
AirAsia does not allow pets to travel as checked baggage in the cargo hold section of the aircraft.
AirAsia Pet Travel Policy—Pets as Air Cargo
AirAsia does not allow pets to travel as air cargo baggage.