AirAsia does not allow any pets or animals on board. However, medically certified guide/service dogs are allowed onboard the following 2 flights: 

  1. AirAsia India (I5) flights
  2. AirAsia Japan (DJ) flights

For more information on traveling with a service dog, contact AirAsia per the following details:

  • Phone
    • India +91-80-4666-2222/80-6766-2222
    • USA/Canada (open 24/7)
    • Japan +81335277898 (open 24/7)
    • Philippines +63286727886 (open 24/7)
    • Taiwan +886277283080 (8am – 9pm GMT+8, all days)
    • Thailand +6620297866 (8am – 9pm GMT+7, all days)
    • Australia +61238138388 (open 24/7)
    • Indonesia +622129270880 (open 24/7)
    • China +862066618855 (8am – 9pm GMT +8, all days)
  • Email support_activities@airasia.com 
  • Twitter       twitter.com/AirAsia 
  • Facebook   www.facebook.com/AirAsia 
  • Chat Chat with AirAsia’s Virtual Allstar, AVA 
  • WhatsApp  api.whatsapp.com/send?phone=601135165078 
  • Call Center Find your local call center 

AirAsia Pet Travel Policy—In-Cabin Pets 

AirAsia does not accept pets in the cabin unless it’s a medically certified service dog travelling on AirAsia India (I5) or AirAsia Japan (DJ) flight. 

AirAsia Pet Travel Policy—Pets as Checked Baggage 

AirAsia does not allow pets to travel as checked baggage in the cargo hold section of the aircraft. 

AirAsia Pet Travel Policy—Pets as Air Cargo

AirAsia does not allow pets to travel as air cargo baggage. 


Frequently Asked Questions on AirAsia Pet Policy

AirAsia does not accept pets on any of its flights—either in the cabin, as checked baggage, or as air cargo. However, medically certified service/guide dogs are allowed on AirAsia India (I5) and AirAsia Japan (D7) flights.

No, dogs and other pets are not allowed on AirAsia flights, unless you’re travelling with a medically certified service dog on AirAsia India (I5) or AirAsia Japan (D7).

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