Kenya Airways Name Change Policy

If your name does not appear correctly on your KQ flight ticket, you must get it corrected immediately. If the name on your KQ ticket does not exactly match the name on your passport or valid legal ID, you may not be allowed to board your flight. 

Kenya Airways’ name change policy allows name corrections as long as the ticket remains in the name of the passenger to whom it was issued and does not get transferred to a different person. 

Correct Your Name on Kenya Airways 

You can correct the name on your flight ticket by calling Kenya Airways on +1-844-903-1897 or the KQ Reservations office in your country. The U.S. number is open 24/7 and is toll-free for people calling from the United States and Canada. A name change fee will apply. 

Name Correction/Name Change Documentation 

  • For correcting a misspelled name on your ticket, you will be required to present your driver’s license, passport, or other legal ID as proof.
  • For processing a name change due to marriage, divorce, etc., you will be required to present a marriage decree, divorce papers, or other legal documentation to the Kenya Airways office in your country. 

Note. If you booked your ticket through a travel agent, you must contact them directly.


Frequently Asked Questions on Kenya Airways Name Change Policy

Most likely not. If your name does not match the name on your valid legal ID such as your driver’s license or passport, you will be denied boarding. 

If the name on your KQ ticket does not appear correctly, you must have it corrected before travelling or may not be allowed to board your flight. 

Kenya Airways does not allow passengers to make name corrections online through their website or the mobile app. You can only make name corrections by contacting the Kenya Airways office in your country. If you booked your ticket through a travel agent, you must contact them directly.

If your name appears incorrectly on your KQ ticket, you should call +1-844-903-1897 or the KQ country office in your region before you check in for your flight. Clearly explain to the phone agent what is wrong with the name on your flight ticket, exactly where the mismatch appears. You may be asked to provide documentary evidence and pay the name change fee per the rules that apply to your fare. 

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