Avianca Airlines allows passengers to travel with small pets as carry-on or checked baggage. However, Avianca’s pet policy imposes limits on the number and types of pets allowed in the aircraft. Pet reservations must be made either at the time of booking or at least 24 hours before departure. 

Service animals (dogs) are allowed to travel with disabled passengers for free in the aircraft cabin.

Avianca Airlines does not provide pet services:

  • In the cabin on flights to Europe
  • On Embraer aircraft
  • On flights:
    • To/from London
    • To Curacao, Aruba, and the Galapagos Islands

Avianca Airlines Pet Policy—In-Cabin Pets

What is Avianca Airlines carry-on pet policy? 

Avianca Airlines Pet Policy

Avianca allows passengers to travel with dogs and cats in the cabin on domestic and international flights, as long as the pet container fits under the passenger’s front seat. 

  • Pets Allowed
    • International flights. Cats and dogs.
    • Within Colombia. Small birds, cats, and dogs. Only dogs and cats require a vaccination card. 
  • Pet Age. At least 4 months old.
  • Pet Reservations
    • Call or the Avianca Airlines office in your city/country.
    • Book through your travel agent. 
    • Book at the airport counter (subject to availability). 
  • Pet Forms 
    • If you’re travelling from Colombia to an international destination, you must carry a Health Certificate for your pet, issued by the appropriate authority.
    • Vaccination certificate issued by a certified veterinarian.
    • Import/export documentation, as required. 
  • Conditions of Carriage
    • At the airport if outside the carrier, your pet must be leashed, collared, and muzzled. 
    • During the flight, your pet must remain inside its carrier at all times. 
    • Your pet carrier can contain only 1 pet inside it. 
    • Only 1 pet carrier is allowed per passenger. 
  • Pet Carrier Size and Requirements. Your pet carrier must meet the following requirements:
    • Max. weight (incl. pet carrier) 22lb/10kg 
    • Max. pet height 20cm/8in
    • Pet carrier dimensions
      • Combined linear dimensions 90cm/35in 
      • Max. Length + Width + Height 40.6cm/16in + 27.9cm/11in + 20.3cm/8 in
    • The pet carrier must:
      • Be spacious enough for your pet to stand up, turn around, and lie down comfortably. 
      • Have holes for ventilation.
      • Have a waste collection system for any waste produced during the trip. 
  • Pet Fees for Pets as Carry-on Baggage 

The pet fees/service charges for travelling with pets in the cabin, depending on your route, are as follows:

Flight Route Pet Fees (excl. taxes)
Within ColombiaCOP 145,000 (incl. taxes)
Within EcuadorUSD 70 (incl. taxes)
U.S./Canada ↔ South AmericaUSD 165
Central America ↔ South AmericaUSD 170
Within Central American countriesUSD 170
Within South AmericaUSD 220
Mexico ↔ Latin AmericaUSD 160
The Caribbean ↔ Latin AmericaUSD 160
To/from Europe(excludes Bogota 🡪 London but includes London 🡪 Bogota)EUR 180
  • Pet Restrictions 
    • Route Restrictions. You’re not allowed to travel with your pet in the cabin on:
      • Transoceanic routes
      • To/from Aruba and Curacao
      • Flights to/from London 
      • Flights to the Galapagos Islands
      • Colombia does not allow the entry of the following dog breeds (or crossbreeds/hybrids resulting from them):
        • American Pit Bull Terrier
        • American Staffordshire Terrier
        • Staffordshire Terrier
      • United States. Your dog will not be allowed to enter the United States if it has been to a country with a high risk for canine rabies in the last 6 months. The countries include, but are not limited to, Colombia, Venezuela, Suriname, Peru, Nicaragua, Honduras, Haiti, Guyana, Guatemala, El Salvador, Ecuador, Dominican Republic, Cuba, Brazil, Bolivia, and Belize.

        You can travel to the United States with your dog if you meet certain requirements by applying to for an import permit at least 30 days before entering the United States. 
    • Seating Restrictions 
      • Avianca does not allow 2 pets in the same row unless they are from the same family.
      • Aggressive pets that are likely to inconvenience fellow passengers will be transported as checked baggage in the hold at the passenger’s cost. 

Avianca Airlines Pet Policy—Pets as Checked Baggage

If your pet is higher than 20cm, weighs more than 22lb/10kg (incl. pet carrier), or is other than a dog or a cat, or if your flight is very long, you will need to transport your pet as checked baggage in the aircraft hold. 

  • Pet Reservations
    • Call or the Avianca Airlines office in your city/country.
    • Book through your travel agent. 
    • Book at the airport counter (least recommended unless you’re booking in advance).
  • Pets per Carrier. Only 1 pet is accepted per container/pet carrier. 
  • Pet Carrier Size and Requirements
    • Must be made of sturdy material, such as plastic, fiberglass, or metal. 
    • Must have proper ventilation. 
    • Must not weigh more than 22lb/10kg. 
    • Must allow your pet to stand, sit, and lie down, and turn around freely when inside.
    • Must be leakproof and clean. 
    • Must have easily-accessible food and water bowls. 
  • Restrictions 
  • Flight Restrictions. The following restrictions apply to the transport of pets as checked baggage:
    • Pets weighing up to 101lb/46kg (excl. container) are accepted only on Boeing B737 and Airbus A330 aircraft, regardless of flight duration.  
    • Pets weighing up to 22lb/10kg (excl. container) are accepted on flights that are up to 5 hours long.
    • Pets weighing up to 44lb/20kg (excl. container) are accepted on flights that are up to 4 hours long. 
  • Breed Restrictions. Refer to the section titled Prohibited Dog and Cat Breeds below. 
  • Pet Fees—Pets as Checked Baggage 

The pet fees/service charges for transporting pets as checked baggage in the aircraft hold are route dependent, as shown in the table below.

RouteFees (excl. taxes)
Up to 44lb/20kgUp to 101lb/46kg 
Within ColombiaCOP 150,000
Colombia ↔ EuropeUSD 250 / ~EUR 216 / ~GBP 182.60
Within PeruUSD 60Not accepted
Within Ecuador, Guatemala, and HondurasUSD 30
International, except between Colombia and EuropeUSD 150Not accepted

Pets Allowed 

  • The following dangerous dog breeds are allowed to travel as checked baggage on Avianca Airlines, as long as they travel in an IATA compliant metal-walled crate that allows the animal to fed and watered from outside:
    • Rottweiler 
    • Pitbull Terrier
    • Neapolitan Mastiff
    • Japanese Tosa
    • Fila Brasilero
    • Dogo de Bordeaux
    • Dogo Argentino
    • Doberman
    • De Presa Canario
    • Bull Terrier
    • American Staffordshire Terrier

Prohibited Dog and Cat Breeds

Avianca Airlines does not accept the following snub-nosed (brachiocephalic) dog and cat breeds on its flights:

  • Prohibited Dog Breeds
    • Belgian Griffon
    • Boston Terrier
    • Boxer
    • Bulldog
    • Cavalier King Charles Spaniel
    • Chin
    • Chinese Shar Pei
    • Dogue de Bordeaux
    • English Bulldog
    • English Toy Spaniel
    • French Bulldog
    • Griffon Bruxellois
    • Japanese Spaniel
    • King Charles Spaniel
    • Pekingese
    • Petit Brabancon
    • Pug and Doguillo
    • Tibetan Spaniel
  • Prohibited Cat Breeds 
    • Burmese
    • Persian
    • Exotic Shorthair 
    • Himalayan

Ho to Travel with a Service Animal on Avianca Airlines 

Avianca allows service animals (guide dogs and support dogs) to travel free of charge with their owners in the aircraft cabin. Emotional support animals may be allowed to travel for free on some routes, but not flights to/from the United States, where they must travel as normal animals on a paid basis per Avianca’s pet travel policy. 

Conditions of Acceptance 

To be accepted on a flight: 

  • The service animal must be dog, specially trained to assist a passenger with a disability. 
  • The emotional support animal:
    • Must provide therapeutic benefit to the passenger. 
    • Must have supporting documentation from a mental health professional. The documentation must be issued less than 1 year from the date of departure, justifying the passenger’s need to travel with the animal.  
  • The service/emotional support animal must have identifiable credentials, such as ID cards, harness, and tags.

There is no limit to the number of service animals allowed in the aircraft cabin. However, passengers must reach the airport at least 3 hours before departure, along with all the required documents.

  • When travelling to the United States with an assistance dog, you must ask for the CDC’s approval at least 30 business days before departure. If your dog arrives without CDC’s written permission, it will be sent back at your cost.
  • Your application must be sent via email to
  • The service is provided on flights from Bogota to London, but provided on flights from London to Bogota.
  • There’s no size limit for assistance dogs as long as it can be accommodated in the aircraft cabin without obstructing the evacuation pathways. 
  • If your assistance dog cannot be carried on board, Avianca will:
    • Carry it in the aircraft hold at no cost to you.
    • Request you to purchase an additional seat to ensure more floor space for your dog, as it is not allowed to occupy a seat. 
    • Re-accommodate you within the same travel class if it helps accommodate your dog. 
    • Book you on another flight.
  • If your flight is 8 hours or longer, you may be required to provide documentation stating that your dog not need to relieve itself or that it can do so without creating safety and hygiene problems in the aircraft. On flights to/from the United States, you will need to fill out a Service Animal Relief Attestation Form.
  • Health and hygiene. You may be denied boarding with your dog if Avianca staff feel that your dog will likely jeopardize the crew’s/passengers’ health or safety.
    • Your dog must be at least 4 months old. 
    • There are no restrictions on a service animal’s breed. However, country restrictions (if any) must be complied with by you. 
    • At all times, your dog must behave appropriately, i.e.:
      • Remain at your feet. 
      • Not run freely on board the aircraft or at the airport. 
      • Not bark, growl, bite, or jump on people. 
      • Not relieve itself on board or in the airport. 
  • Dogs are not allowed to use trays, service items, and/or blankets.

Points to Note

  • Report with service dog directly at the boarding room with documentation.
  • You can travel with up to 2 service/guide/rescue dogs per passenger.
  • Your dog must remain seated on the floor at your feet. However, you’re allowed to place it on your lap if its size does not exceed that of a 2-year-old child. 
  • Search and rescue dogs (K, B and R) must have a certificate, double leash, bib, and microchip.
  • Your dog will be accepted as a service dog if any of the following evidence is presented:
    • The presence of marking on a harness/harness.
    • ID tag or card.
    • Appropriate animal credential that identifies it as a service animal in case of doubt (except on flights from/to the United States).
    • Verbal affirmation from you that you have a disability and are using the dog as a support dog—and your dog behaves like a support dog.

Note: Service animals include psychiatric support animals that have been trained to perform tasks to benefit the individual with a disability—such as mental, psychiatric, or intellectual disability.

Passengers Travelling with Emotional Support Dogs

  • You must present yourself at the airport’s documentation counter at least 1 hour before normal check-in time so that you can comply with all the requirements (but not if you’re travelling to/from the United States).
  • You can travel with only 1 emotional support dog per passenger.
  • Your documentation must have been issued no more than 1 year from the date of travel, certifying that you need to travel with the emotional/psychiatric support dog. The documentation must be dated and signed by a mental health professional on their letterhead (except on flights to/from the United States), stating:
    • That you have a recognized mental, emotional, or psychiatric disability.
    • That your dog’s companionship is necessary during travel or at the destination. 
    • The type and breed of dog.
    • The medical prescription that the psychiatric/emotional support animal is required during the flight. 
    • The professional assessing you is a licensed mental health professional/physician and that you are under his/her care. 
    • The license type and place of issue.
  • If your emotional/psychiatric dog behaves aggressively, you may be asked to place a muzzle, so remember to have it at hand. 

Frequently Asked Questions on Avianca Airlines Pet Policy

If I book the pet service on Avianca, on which airlines can I travel?

If you book a ticket with Avianca, you can travel with your pet on the following airlines:

● Avianca Airlines 
● Avianca Ecuador S.A. 
● Avianca Costa Rica
● Avianca Peru
● TACA International

Avianca’s pet service will not apply to codeshare and/or allied airlines. When booking your pet, you must ask the airline you’re booking the service with to ensure everything goes smoothly. 

What documents must I have to travel with my pet on Avianca?

You must carry the following documents when you’re travelling with your pet on Avianca: 

● A copy of the vaccination card.
● A valid health certificate issued by a licensed veterinarian, along with their registration number.
● Any other requirement of the destination country.

If I’m travelling with my pet as checked baggage, what conditions must I meet if I have a connecting flight?

If you have a connecting flight and you’re travelling with your pet as checked baggage in the hold, you must meet the following conditions (except on ATR72 aircraft):

● On domestic flights, the weight of the pet (excl. container) must not exceed 110lb/50kg. 
● On flights up to 4 hours, the weight of the pet (excl. container) must not exceed 66lb/30kg.
● On flights that are 4 – 5 hours long, the weight of the pet (excl. container) must not exceed 44lb/20kg.

If you’ll be taking more than one flight to arrive at your destination and one of the flights is on an aircraft that is not a Boeing B787 or an Airbus A330, the weight of your pet (excl. container) must not exceed 44lb/20kg  for flights not exceeding 4 hours.

What requirements must I meet if I’m flying with my pet to Colombia?

If you’re flying with your cat or dog to Colombia, you carry an original copy of the pet’s health certificate. The health certificate must have been issued within 10 days of your travel date by a veterinarian, bearing his professional registration number. 

The certificate must state:

● The vaccination plan of your pet. 
● That your pet is fit for travel. 
● That your pet is free from infectious, contagious, and parasitic diseases. 
● That your pet has no fresh/healing wounds. 
● Your pet’s species, breed, sex, age, and coat.

If your pet is travelling to Colombia from the United States of America, be sure to carry a signed and stamped sanitary certificate stamped by the Animal and Plant Health Inspection Service USDA – APHIS.

When am I not allowed to claim a refund of the pet service on Avianca?

Avianca will not refund a ticket if your pet does not have the necessary health documentation or if it behaves aggressively.

If my assistance dog is denied boarding at the time of travel, can I request a ticket refund?

Yes, except when:

● The animal does not have the required sanitary and veterinary documentation. In this case, the customer must be given alternatives for re-accommodation on the next flight when the required documentation is presented.
● When the animal has proven to be aggressive.

Have there been any changes to the policy for emotional support animals?

Yes, to be accepted as an emotional support dog, it may or may not have been trained as an emotional support animal. however, it must behave appropriately as a service dog, regardless of type or breed.

How old must a service animal be?

Your service dog must be at least 4 months old to be eligible to travel. 

Are cats and ornamental birds accepted as emotional support animals on Avianca?

No, cats and birds are not treated as emotional support animals—only dog are. However, you can bring them as pets in the passenger cabin or aircraft hold by paying the applicable pet fee.

Are there any breed restrictions on emotional support animals?

No, there are no breed restrictions on emotional support animals, but they must be trained to behave appropriately like service dogs.

How will I know if my emotional support animal is allowed to travel in the cabin with me?

Any dog that is an emotional support dog, regardless of breed, is allowed to travel in the passenger cabin with you, as long as it behaves properly, remains seated at your feet on board, and is leashed, harnessed, or tethered at all times.

What is the cost of transporting an emotional support animal?

Emotional support animals are allowed to travel free of charge. 

Is there a time limit for booking service dogs?

No, there’s no time limit, but the airline recommends that you inform Avianca 48 hours before your flight. 

When should I reach the airport if I’m travelling with a service animal?

Unless you’re travelling to or from the United States, you must reach the airport with your service or emotional support animal at least 1 hour before the recommended check-in time. This will ensure all your documentation is verified without being rushed.

Is it possible for my service animal to be denied boarding?

You may not be allowed to board with your service animal if:

● You’re not carrying the required documentation.
● Your service animal behaves aggressively or inappropriately, such as running around the airport, jumping at people, relieving itself, growling at others or barking at them, etc.

One thought on “Avianca Airlines Pet Policy”

  • Carole mckay says:

    Where do I book and pay for dog to fly in cargo? How long before flight do I bring dog to airlines? Which section of airport do I take dog to be loaded? I’m travelling Cancun to Juan Santa Maria airport in Costa Rica

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