Bangkok Airways Baggage Policy

Bangkok Airways baggage policy allows all passengers a free baggage allowance based on their travel class, as shown below.

• Cabin Baggage Allowance
  • 1 cabin baggage item (carry-on bag) 
  • 1 small personal item, such as a laptop bag or purse
    
• Checked Baggage Allowance 
  • Economy Class—1 bag x 44lb/20kg per passenger 
  • Premium Economy Class—1 bag x 66lb/30kg per passenger
  • Business Class (Blue Ribbon Club)—88lb/40kg per passenger

FlyerBonus members are entitled to an additional baggage allowance, depending on their membership status.

Bangkok Airways baggage allowance details appear in the table below.

Bangkok Airways Excess Baggage Charges

Excess Baggage Charges for Domestic Flights (within Thailand)

The excess baggage charges for domestic flights within Thailand are THB 180/kg (~USD 6/kg).

Excess Baggage Charges for International Flights

The excess baggage charges for international flights range from USD 11–60/kg, depending on your route, as shown below.

Note

• The total combined dimensions (L + W + H) of a checked bag must not exceed 158cm/62in.
• No single baggage item can exceed 70lb/32kg; if it does, it will have to be repacked.
• Excess baggage charges are non-refundable.
• To know the excess baggage charges of codeshare and other airline-operated flights, contact them directly.

Prepaid Baggage—How to Purchase

Buying baggage in advance is cheaper than paying for it at the airport

You can purchase your extra baggage allowance in any of the following ways: 

• Online
  • At the time of booking 
  • After booking, through ‘Manage My Booking’ 
• Through a call center 
• From Bangkok Airways’ ticketing office 

Buying baggage at least 4 hours before departure is cheaper than buying at the airport. 

Prepaid baggage charges for domestic flights

Prepaid baggage for domestic flights must be purchased in blocks of 11lb/5kg.

Prepaid baggage charges for international flights

Prepaid baggage rates are zone-based, as shown in the table below.
The minimum purchase quantity is 11lb/5kg.

Note

• Prepaid baggage must be purchased at least 4 hours before departure. 
• Prepaid baggage can only be purchased for Bangkok Airways flights.
• You must purchase at least 11lb/5kg of prepaid baggage.
• Prepaid baggage charges are non-refundable and cannot be re-routed. 

Bangkok Airways Sports Baggage Policy

Per Bangkok Airways’ sports baggage policy, you can carry the following sports items, subject to weight, size, and other restrictions. 

• Bicycle
  • 1 bicycle per person is permitted as checked baggage.
  • Subject to space availability.  
  • An additional bicycle will be charged at the normal rate.
  • Must notify at least 24 hours before departure.
  • Not counted toward normal baggage allowance.
  • Must be collapsible and packed in hardcover. If packed in a soft bag, a Limited Release tag must be signed. 
  • Max. dimensions
    • ATR: 50 x 100 x 50cm.
    • Airbus 319/320: 145 x 160 x 110cm. 
  • For booking or information:
    • Call (24/7 toll-free in USA, Canada)
    • Call 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 
• Bowling Equipment 
  • Permitted as checked baggage on all flights (ATR and Airbus).
  • Can include 1 bowling ball, 1 pair of bowling shoes, and 1 bowling bag.
  • Must be properly packed.
  • For booking or information:
    • Call (24/7 toll-free in USA, Canada)
    • Call 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 
• Diving Equipment
  • Can include 1 regulator, 1 tank harness, 1 diving lamp, 1 empty cylinder, 1 diving knife, 1 face mask, 1 tank pressure gauge, 1 spear gun (packed separately, minus the spear. 
  • Equipment with rechargeable lead-acid batteries (spillable) is prohibited.
  • For booking or information:
    • Call (24/7 toll-free in USA, Canada)
    • Call 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 
• Firearms, ammunition, and realistic replicas 
  • Permitted on domestic flights only.
  • Must notify Bangkok Airways at least 24 hours before departure. 
  • Only 1 firearm or replica is permitted per passenger.
  • Max. gross weight of ammunition is 11lb/5kg.
  • Ammunitions must be unloaded and separated from the weapon.
  • For details and additional requirements, refer to this page.
  • For booking or information:
    • Call (24/7 toll-free in USA, Canada)
    • Call 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 
• Fishing Equipment 
  • Permitted as checked baggage only on all flights (ATR and Airbus).
  • Max. length
    • Airbus: 277cm/109in 
    • ATR: 170cm/66.9in
  • Can include 1 fishing tackle box, 2 reels, 2 rods, 1 landing net, and fishing boots (1 pair).
  • Must be packed properly.
  • For booking or information:
    • Call (24/7 toll-free in USA, Canada)
    • Call 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 
• Golf Equipment 
  • Permitted as checked baggage only on all flights (ATR and Airbus).
  • Only 1 golf set per passenger is permitted. 
  • Can include 1 golf bag, set of clubs, and golf shoes (1 pair). 
  • For booking or information:
    • Call 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 
• Skateboard
  • Permitted as checked baggage only. 
  • For booking or information:
    • Call (24/7 toll-free in USA, Canada)
    • 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 
• Surfboard
  • 1 board per passenger is permitted. 
  • Max. length
    • Airbus: 277cm/109in 
    • ATR: 170cm/66.9in 
  • For booking or information:
    • Call (24/7 toll-free in USA, Canada)
    • Call 1771 (Thailand) or a Bangkok Airways Ticketing Office 
    • Email reservation@bangkokair.com 

For details, refer to the Special Baggage page. 

Special Baggage Items

You can carry the following special baggage items—subject to certain restrictions:

• CPAP and POC devices 
• Hypodermic needles
• Television sets
• Foldable baby strollers/prams
• E-cigarettes

How to Book Special Baggage Items

If you’re carrying special baggage items, you must book at least 24 hours before departure. 

You can book by phone at the following numbers:

• USA  
• Canada  
• Thailand 1771  
• Other Locations
  • Thailand 1771 or +66 (2) 270 6699 
  • Cambodia +855 23 971 771 (8am–5.30pm) +855 23 862 834/855 23 971 771
  • Hong Kong +852 2300 0000 (RSVN)
    +852 2300 0033 (Sales)
  • Laos +856 (71) 253 334/(71) 253 253 
  • Myanmar +856 (71) 253 334/ (71) 253 253 
  • Singapore +65 6545 8481 

Portable Oxygen Concentrators (POCs)

When traveling with a Portable Oxygen Concentrator (POC), remember the following:

• Notify Bangkok Airways at least 24 hours before departure.
• Only Federation Aviation Administration (FAA) approved POCs can be used on the aircraft. 
• Lithium-ion batteries between 100–160 Watt-hours can be carried as spares in carry-on or checked baggage. 
• Up to 2 protected spare batteries per person are allowed. 
• The batteries must be protected from short circuits and packed safely. 

How to Pay Your Baggage Fee on Bangkok Airways

To save money, pay your baggage fee at least 4 hours before departure

You can pay your baggage fee: 

• Online at the time of booking your flight
  (when you reach the Baggage section, click on Add)
• After booking your flight
  • Online—through Manage My Booking
  • Through a call center 
  • Through a Bangkok Airways ticketing office 
• At the airport (costliest) 

To save money, pre-purchase your baggage at least 4 hours before departure—it is cheaper than buying at the airport.

To pay your baggage fee online: 

1. Go to BangkokAir.com 
2. Click on the Manage My Booking option 
3. Enter your booking reference number and last name 
4. Click on the Search button 
5. Select your flight 
6. Follow the prompts to pre-purchase (Add) baggage 

Bangkok Airways Musical Instruments Policy

Passengers holding a confirmed Bangkok Airways booking can travel with musical instruments in any of these 4 ways: 

1. Musical Instrument as Cabin Baggage
   You can carry small musical instruments such as violins if they fit within your cabin baggage allowance—and can be carried safely.
   • Your musical instrument must not weigh more than 11lb/5kg
   • Your musical instrument must fit under the seat in front of you 

2. Musical Instrument as Unchecked Baggage 

If your musical instrument cannot be stored safely, exceeds your cabin baggage allowance (i.e., weight and/or size), or poses a safety concern, you can store it as unchecked baggage in the aircraft cabin’s enclosed storage compartment. 

To carry your musical instrument as unchecked baggage: 

• You must reserve in advance 
• You may be charged a fee 

3. Musical Instrument as Checked Baggage
   You can carry your musical instrument as a checked baggage item, subject to the weight and size restrictions that apply to your fare. You must pack it safely to prevent any damage. If your baggage exceeds the permissible weight or size, you will need to pay excess baggage charges.
   
4. Musical Instrument on a Paid Seat

If your musical instrument is fragile, does not fit under your front seat, or cannot be carried as cargo baggage, you can buy an additional seat for it—subject to prior approval. The instrument must be booked in advance by phone or through a Bangkok Airways ticket office.

What to Do If Your Baggage is Delayed, Lost, or Damaged

Delayed or Missing Baggage 

If your checked baggage has been delayed or is missing, you must: 

• Report it immediately at the airport’s Baggage Service Desk or a local Bangkok Airways representative. You must do this before you leave the airport.  After you file a report, you will be given a reference number that you will need to trace your bag(s) or file your claim. 
• Report it by email if you have already left the airport:
  centralbaggagetracing@bangkokair.com 

After filing your report, you can: 

• Call the local baggage services office for further assistance.
• Track the progress of your delayed or missing Bangkok Airways baggage. 

What to do if your baggage is missing after 5 days 

If you have already filed a report for your missing baggage and it is still missing after 5 days:

1. Fill out the Baggage Claims Questionnaire form (BCQ).
2. Submit it to centralbaggagetracing@bangkokair.com. 

Damaged or Pilfered Baggage 

If your checked baggage has been damaged or something is missing from it, you must: 

• File a report with the Baggage Service Desk as soon as you notice the damage or missing items—but no later than 7 days from the date you receive the bag.  A staff member will physically examine the damage and hand over a Property Irregularity Report (PIR) with a number that you will need to file your claim later if the need arises. Also, you must keep the following documents with you:
  • Your boarding pass or e-ticket
  • Your baggage claim tag
  • A copy of your passport or ID tag

After filing your report, you can call the local Baggage Services office for assistance. The contact details will be provided on your Property Irregularity Report (PIR number).

Items Left Onboard

If you forgot an item onboard a Bangkok Airways aircraft, notify Bangkok Airways by email at centralbaggagetracing@bangkokair.com 

How to Seek Reimbursement for Missing Bag(s) on Bangkok Airways

If your luggage is damaged or lost, or something is missing from it, you must contact the Bangkok Airways’ Baggage Service Desk to seek reimbursement of expenses and/or compensation. 

• If you want your expenses reimbursed as a result of the delay, you must report in writing within 21 days after receiving your delayed baggage. 
• If your delayed baggage arrives damaged, you must report in writing within 7 days of receiving the bag. 

If you want to claim damages through a court of law, you must do it within 2 years from the aircraft’s actual or scheduled arrival date.

Bangkok Airways’ Liability for Lost and Damaged Bags

Bangkok Airways’ liability for lost, damaged, or delayed bags (including contents) is limited to the amounts mentioned below unless you have declared a higher value and paid additional charges in advance. 

• Liability for trips governed by the Montreal Convention. If your trip is covered by the Montreal Convention, Bangkok Airways’ liability checked and unchecked baggage will not exceed SDR 1,131 (~USD 1,627), subject to the laws that apply. 
• Liability for trips governed by the Warsaw Convention. If your trip is governed by the Warsaw Convention, Bangkok Airways’ liability will be limited to USD 20/kg (i.e., USD 20/2.2lb) and USD 400/passenger. 

Prohibited Items

Per Bangkok Airways baggage policy, the following items cannot be transported as carry-on or checked baggage for safety reasons:

• Toxic chemicals and poisons like cyanide, insecticides, weed, and arsenic.
• Refrigerated gas incl. liquid nitrogen and filled aqualung cylinders.
• Radioactive materials.
• Organic peroxides such as fertilizers and resins.
• Lithium batteries exceeding 160 watt-hours.
• Flammable liquids such as thinners, solvents, and paints.
• Flammable articles such as strike-anywhere matches.
• Explosives and flammable/non-inflammable gases.
• Electronic mosquito racquets
• Electric stunning devices.
• Corrosive materials like alkalis, acids, mercury, thermometers, etc.
• Biologically or chemically hazardous substances, incl. infectious materials such as bacteria, blood, viruses, etc. 

Liquids, Aerosols, Gels, and Powders 

• Liquids, aerosols, and gels must be placed in transparent quart-sized bags in your carry-on bags (in cabin baggage), and no single item should exceed 3.4 oz (100 ml). They must be placed in a transparent, re-sealable plastic bag not exceeding 1-liter in capacity. 

Examples include (but aren’t limited to):

• Liquids including soups, syrups, and beverages
• Hair and shower gels 
• Sprays, shaving foam, and deodorants
• Lotions, oils, and creams
• Toothpaste
• Mascara
• Liquid-solid mixtures
• Item of similar consistency

The following liquids and powders are allowed in hand baggage:

• Baby foods for inflight consumption 
• Medicines (with prescription)
• Special dietary foods for inflight consumption 
• Duty-free items (sealed)
• Cosmetics (non-liquid) such as lipsticks, solid deodorants, and powder foundation

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Frequently Asked Questions on Bangkok Airways Baggage Policy and Allowance