Lufthansa Baggage Policy

Get all the information you need about Lufthansa baggage policy, allowance, fees, and restrictions.

Per the Lufthansa baggage policy, your free baggage allowance (i.e., the number of free bags you’re allowed to carry and their weight) will depend on your route, booking class, and membership status. Also, Lufthansa’s baggage allowance is different for European and non-European routes. 

Major highlights of the Lufthansa baggage policy are as follows:

1. The free checked baggage allowance for non-European fares is: 

1. Economy 1 bag x 50lb/23kg 
2. Premium Economy 2 bags x 50lb/23kg 
3. Business 2 bags x 70lb/32kg 
4. First 3 bags x 70lb/32kg 
5. Lap infants (under 2) 1 bag x 50lb/23kg + 1 car seat + 1 stroller
6. The free checked baggage allowance for European fares is: 

6. Economy Light 0 bags 
7. Economy Classic 1 bag x 50lb/23kg 
8. Economy Flex 1 bag x 50lb/23kg 
9. Business 2 bags x 70lb/32kg each
10. Lap infants (under 2) 1 car seat + stroller/carrycot seat
    First baggage piece: USD 16 per direction
    Additional pieces: per paid excess baggage fee

3. A standard checked bag must not exceed 158cm/62in (Length + Width + Height) in size and 70lb/32kg in weight. Bags exceeding 50lb/23kg (Economy and Premium Economy) will incur overweight charges. Bags exceeding 292cm/115in (L + W + H) in size and 70lb/32kg will not be accepted. 
4. Carry-ons bags must fit under your front seat or in the overhead bin and must not exceed:
   1. Standard Bag 55 x 40 x 23cm per bag, or 

Foldable Garment Bag 57 x 54 x 15cm per bag

2. Personal Item 30 x 40 x 10cm per item

5. Economy and Premium Economy Class passengers are permitted 1 carry-on and Business and First Class passengers are permitted 2 carry-on bags. The maximum weight of a carry-on bag must not exceed 17.6lb/8kg per bag.
6. Assistive devices such as a wheelchair, crutches, braces, etc., and child restraint systems and strollers can be carried free of charge (if used). There’s no limit to the number of mobility aids a passenger can check in.
7. Miles & More and Star Alliance Gold members are entitled to additional free baggage. 
8. Lufthansa baggage fees apply for each trip, meaning that you’ll have to pay twice the baggage fee for a round trip. 

Lufthansa Baggage Allowance  

Lufthansa baggage allowance 

The Lufthansa baggage policy applies differently to European and non-European fares.

Lufthansa Carry-on Baggage Allowance

Lufthansa carry-on baggage allowance

According to the Lufthansa baggage policy, your carry-on baggage allowance will depend on your travel class. You can carry 1 personal item and 1 or 2 carry-on bags free of charge (1 for Economy and Premium Economy, and 2 for Business and First)—subject to size and weight restrictions.

Lufthansa Carry-on Baggage Allowance—All Fares and Routes

According to the Lufthansa baggage policy, the carry-on baggage allowance for both European and non-European fares is the same. 

Passengers travelling on Business and First Class fares are permitted to carry 2 carry-on baggage items on board. Passengers travelling on Economy Class fares are permitted to carry only 1 piece of carry-on hand baggage with them. 

• Economy/Premium Economy (17.6lb/8kg)

• Personal Item Max. number 1 (handbag /laptop bag)
  Max. Size 57 x 54 x 15cm / 22.4 x 21.2 x 5.9in
  
• Carry-on Bag Max. number 1
  Max. size 55 x 40 x 23cm / 21.6 x 15.7 x 9in 
  Max. weight/bag 1 x 17.6lb/8kg

OR 

Foldable Garment Bag Max. number 1
Max. Size 57 x 54 x 15cm / 22.4 x 21.2 x 5.9in

• Business and First (25.2lb/16kg)
  • Personal Item Max. number 1 (handbag /laptop bag)
    Max. size 57 x 54 x 15cm / 22.4 x 21.2 x 5.9in
    
  • Carry-on Bag Max. number 2 

Max. size 55 x 40 x 23cm / 21.6 x 15.7 x 9in
Max. weight/bag 17.6lb/8kg

Note

• The following items don’t count as carry-on or personal items and can be carried free of charge:

• 1 baby cot, child seat, or foldable pushchair.
• Assistive/mobility devices for passengers with disabilities. 
• Outer garments or wearable clothing articles.
• Food for in-flight consumption, but in disposable packaging.
• Umbrellas and walking canes.
• On regional routes (Lufthansa Regional Partner) and countries with additional restrictions (USA, Italy, etc.), Business and First Class passengers may be asked to check in their carry-on hand baggage (at no additional charge).  

Lufthansa Checked Baggage Allowance—Non-European Fares

According to the Lufthansa baggage policy, the checked baggage allowance for non-European fares is as follows:

• Economy Max. number of bags 1 

Max. weight per bag 50lb/23kg
Max. dimensions (L + W + H) 62in/158cm

• Premium Economy Max. number of bags 2 

Max. weight per bag 50lb/23kg
Max. dimensions (L + W + H) 62in/158cm 

• Business Max. number of bags 2 

Max. weight per bag 70lb/32kg
Max. dimensions (L + W + H) 62in/158cm

• First Max. number of bags 3 

Max. weight per bag 70lb/32kg
Max. dimensions (L + W + H) 62in/158cm 

• Sports equipment Subject to applicable rules and fares 
• Musical instruments Subject to applicable rules and fares

Note

• You can check your baggage quickly with the free baggage calculator.
• Bags exceeding 70lb/32kg will not be accepted as travel baggage—they must be sent as air freight. For details, contact your local Lufthansa Cargo Sales Office.
• For more details, check Lufthansa’s country-specific regulations.
• Anything beyond the maximum recommended size or weight will be charged. 

Lufthansa Checked Baggage Allowance—European Fares

The checked baggage allowance for European fares under the Lufthansa baggage policy is as follows:

• Economy Light Max. number of bags 0
  
• Economy Classic Max. number of bags 1

Max. weight per bag 50lb/23kg
Max. dimensions (L + W + H) 62in/158cm 

• Economy Flex Max. number of bags 1 

Max. weight per bag 50lb/23kg
Max. dimensions (L + W + H) 62in/158cm

• Business Max. number of bags 2 

Max. weight per bag 70lb/32kg
Max. dimensions (L + W + H) 62in/158cm

• Sports equipment Subject to applicable rules and fares 
• Musical instruments Subject to applicable rules and fares

Note

• You can check your baggage quickly with the free baggage calculator.
• Bags exceeding 70lb/32kg will not be accepted as travel baggage—they must be sent as air freight. For details, contact your local Lufthansa Cargo Sales Office.
• For more details, check Lufthansa’s country-specific regulations.
• Anything beyond the maximum recommended size or weight will be charged. 

Lufthansa Baggage Policy—Liquids and Powders 

The Lufthansa baggage policy for the carriage of liquids and powders is as follows:

• Liquids, gels, and aerosols must be placed in transparent quart-sized bags in your carry-on bags, and no single item can exceed 3.4 oz (100 ml). However, larger containers (incl. hairsprays and insect repellents) can be packed in checked bags. 

• Powdered substances like coffee, powdered milk, spices, etc., must not exceed 12oz (350ml) in your carry-on bags if traveling international. However, larger quantities may be permitted in your checked bag after screening. 

The following liquids and powders are always allowed in hand baggage:

• Baby foods for inflight consumption 
• Medicines (with prescription)
• Special diet foods for inflight consumption 
• A deceased person’s ashes in an urn, subject to conditions 
• Tax-free items (sealed)

Lufthansa Baggage Allowance for Children

Under the Lufthansa baggage policy, children traveling on their own tickets are allowed the same carry-on and checked baggage allowance as adults—plus a child car seat and a collapsible buggy (if between 2 – 7 years old). 

Lufthansa Baggage Allowance for Lap Infants

Under the Lufthansa baggage policy, the baggage allowance for lap infants (i.e., children below 2 years of age traveling on a passenger’s lap) on non-European flights is as follows:

• 1 checked bag
  • Max. Weight 50lb/23kg 
  • Max. Size 158cm/62in (L + W + H)
• No carry-on baggage 
• 1 stroller/folding buggy/baby carrier (as free checked baggage)
• 1 children’s car seat (only if a separate seat has been booked for the lap infant)

However, this does not apply to Economy Light fares on European flights. On European flights, the accompanying adult can add 1 piece of baggage for a fee of USD 16 per direction. Additional baggage pieces must be checked in as excess baggage. However, 1 foldable pushchair/buggy/baby basket can be carried free of charge. A child seat can be carried free of charge only if the child is using a seat on board.

Lufthansa Additional/Excess Fees

According to the Lufthansa baggage policy, additional, larger, and heavier bags will be charged an extra fee, depending on route and travel class. 

For Economy and Premium Economy Class

• Larger or Heavier Bags (i.e., bags exceeding the free baggage allowance)
  Weight 51–70lb/24–32kg
  Dimensions (height + width + depth) 159–292cm 

Lufthansa’s baggage policy states that larger or heavier bags that exceed the standard baggage allowance by weight (51–70lb/23–32kg) or size (159–292cm) on Economy/Premium Economy fares will be charged a flat fee, as shown below.

• Within Germany USD 46/EUR 40
• Within Europe USD 57/EUR 50 
• North Africa, Central Asia, Eastern Mediterranean coast USD 86 / EUR 75
• Short Intercontinental Routes USD 115 / EUR 100
• Medium Intercontinental Routes (Europe to USA/East Coast) USD 138/EUR 120
• Long Intercontinental Routes USD 172/EUR 150
• To/from Japan USD 450/EUR 300
  • Larger USD 300/EUR 200
  • Heavier USD 150/EUR 100

Lufthansa does not accept bags exceeding 70lb/32kg or 292cm.

• Larger and Heavier Bags (i.e., bags exceeding the free baggage allowance)
  Weight 51–70lb/24–32kg
  Dimensions (height + width + depth) 159–292cm 

The Lufthansa baggage policy for bags that are both larger and heavier, i.e., bags that exceed the standard baggage allowance by weight (51–70lb/23–32kg) and size (159–292cm) on Economy/Premium Economy fares will be charged a flat fee, as shown below.

• Within Germany USD 92/EUR 80
• Within Europe USD 114/EUR 114
• North Africa, Central Asia, Eastern Mediterranean coast USD 172/EUR 150
• Short Intercontinental Routes USD 230/EUR 200
• Medium Intercontinental Routes (Europe to USA/East Coast) USD 276/EUR 240
• Long Intercontinental Routes USD 345/EUR 300
• To/from Japan USD 450/EUR 300 

Lufthansa does not accept bags exceeding 70lb/32kg or 292cm.

For Business and First Class 

• Larger than free baggage allowance (size)
  Dimensions (height + width + depth) 159–292cm 

The Lufthansa baggage policy for bags exceeding the standard size of 158cm/62in, i.e., bags that measure 159–292cm on Business and First Class fares will be charged a flat fee, as shown below.

• Within Germany USD 46/EUR 40
• Within Europe USD 57/EUR 50 
• North Africa, Central Asia, Eastern Mediterranean coast USD 86/EUR 75
• Short Intercontinental Routes USD 115/EUR 100
• Medium Intercontinental Routes (Europe to USA/East Coast) USD 138/EUR 120
• Long Intercontinental Routes USD 173/EUR 150
• To/from Japan USD 450/EUR 300
  • Larger USD 300/EUR 200

Lufthansa does not accept bags exceeding 70lb/32kg or 292cm.

Flat Rates for the First Additional Baggage Piece

For Economy and Premium Economy Class

According to Lufthansa’s baggage policy, additional baggage pieces are subject to an excess baggage fees for Economy and Premium Economy Class fares. Additional baggage fees are costlier at the airport than when paid through directly through a Lufthansa Service Center. 

The baggage policy does not accept additional baggage pieces exceeding 50lb/23kg in weight and 158cm/62in in size (L + W + H).

Weight of additional piece of baggage Must not exceed 50lb/23kg

Dimensions (height + width + depth) Must not exceed 158cm/62in  

Flat Rates for Second Checked Baggage Piece

For Economy Class

Weight Up to 50lb/23kg 

Dimensions (height + width + depth) Up to 158cm/62in

Routes between Europe and USA, Canada, Central America, and Mexico
Per the Lufthansa baggage policy for routes between Europe and United States, Canada, Mexico. And Central America, the flat fees for the second piece of checked baggage are as follows:

Excess Baggage Fees for Larger or Heavier Baggage 

Weight 51–70lb (24–32kg)

Dimensions (height + width + depth) 159–292cm   

Under the Lufthansa baggage policy, the flat fees for additional checked baggage items that are either larger than 158cm/62in or heavier than 50lb/23kg are as follows:

• Within Germany USD 126/EUR 110
• Within Europe USD 149/EUR 130
• North Africa, Central Asia, Eastern Mediterranean coast USD 210/EUR 175
• Short Intercontinental Routes USD 287/EUR 250
• Medium Intercontinental Routes (Europe to USA/East Coast) USD 368/EUR 320/CAD 480
• Long Intercontinental Routes USD 460/EUR 400
• To/from Japan
  • Heavier USD 350/EUR 250/CAD 350
  • Larger USD 500/EUR 350/CAD 500 

Excess Baggage Rates for Larger and Heavier Baggage 

Weight 24–32kg

Dimensions (height + width + depth) 159–292cm  

Under the Lufthansa baggage policy, the flat fees for additional checked baggage items that are both larger than 158cm/62in and heavier than 50lb/23kg (but within the limits stated above) are as follows:

• Within Germany USD 172/EUR 150
• Within Europe USD 206/EUR 180
• North Africa, Central Asia, Eastern Mediterranean coast USD 287/EUR 250
• Short Intercontinental Routes USD 402/EUR 350
• Medium Intercontinental Routes (Europe to USA/East Coast) USD 506/EUR 440/CAD660
• Long Intercontinental Routes USD 633/EUR 550/CAD 825
• To/from Japan USD 650/EUR 450/CAD 650

For Business and First Class

Weight 50lb/23kg 

Dimensions (height + width + depth) 158cm  

The Lufthansa baggage policy for Business and First Class fares lays out a flat fees for additional checked baggage items that are 158cm/62in in size and 70lb/32kg in weight, as shown below.

• Within Germany USD 80/EUR 70
• Within Europe USD 92/EUR 80
• North Africa, Central Asia, Eastern Mediterranean coast USD 115/EUR 100
• Short Intercontinental Routes USD 172/EUR 150
• Medium Intercontinental Routes (Europe to USA/East Coast) USD 230/EUR 200/CAD 300
• Long Intercontinental Routes USD 287/EUR 250/CAD 375
• To/from Japan USD 200/EUR 150/CAD 200
  JPY 20,000

Excess Baggage Rates for an Additional Larger Baggage Piece  

Weight 70b/32kg

Dimensions (height + width + depth) 159–292cm  

Per Lufthansa’s baggage policy for Business and First Class fares, the flat fees for additional checked baggage items that are larger in size (159–292cm) and 70lb/32kg in weight are as follows:

• Within Germany USD 126/EUR 110
• Within Europe USD 149/EUR 130
• North Africa, Central Asia, Eastern Mediterranean coast USD 201/EUR 175
• Short Intercontinental Routes USD 287/EUR 250
• Medium Intercontinental Routes (Europe to USA/East Coast) USD 368/EUR 320/CAD 480
• Long Intercontinental Routes USD 460/EUR 400/CAD 600
• To/from Japan USD 500/EUR 350/CAD 500

For more information or to book a ticket, call .
This number is toll-free in the United States and Canada and open 24/7.

Note

• The rates may be different on routes to/from the USA or Canada.
• The currency to calculate the entire itinerary’s cost will be the one that applies to the bag drop-off location. The conversion into local currency will be made later, where appropriate.
• If your stopover exceeds 24 hours or the destination and/or origin airport is not the same in both directions, the farthest locations on the entire route will be charged.
• Central America includes the following countries: Panama, Nicaragua, Honduras, Guatemala, El Salvador, Costa Rica, and Belize.
• A higher fee will be charged for additional luggage pieces that are oversized and overweight. 
• If the excess baggage is overweight and oversized, you will be charged e for the excess baggage—plus the applicable oversize or overweight charge.
• Bags weighing more than 70lb/32kg will be shipped as air cargo. 

Lufthansa Baggage Policy for Sports Bags

Per the Lufthansa baggage policy for sports bags:

• You can carry the first snowboarding/ski equipmentfree of charge in addition to your free baggage allowance, provided it does not exceed 200cm in length. However:
  • This does not apply to flights to/from the United States, Central America, (Panama, Nicaragua, Honduras, Costa Rica, El Salvador, and Belize) and Mexico, or on Economy Class Light fares. 
  • The maximum weight must be within the free baggage limits of your travel class. 
• The standard fee per additional piece will be charged for the sports equipment listed below, except on flights to/from Japan (USD 150/EUR 100):
  • First piece of ski/snowboarding equipment on flights from/to the United States and Mexico. 
  • Additional piece of ski/water ski/snowboarding equipment, bicycle, golf equipment, fishing equipment, shortboards not exceeding 200cm in length.
• Sports bags containing bulky sports equipment will incur higher fees, depending on your route. This applies to windsurfing equipment, longboards between 200–315cm long, pole vaulting equipment, horse riding gear, rubber dinghies, boats, hang glider, and tandem bicycle—will be charged more.

According to the Lufthansa baggage policy, sports bags are subject to the following weight and size restrictions: 

• Max. Length 315cm
• Max Weight 70lb/32kg
  

Lufthansa Baggage Fees—Standard Sports Equipment

The Lufthansa baggage fees for standard sports equipment ranges from USD 80–172, depending on your route.  

Lufthansa Baggage Fees—Bulky Sports Equipment 

The Lufthansa baggage fees for bulky sports equipment ranges from USD 126–287, depending on your route.

Lufthansa Baggage Rules—Standard Sports Equipment 

According to Lufthansa’s baggage rules, the following sports equipment will be treated as standard sports equipment. The baggage rules that apply to standard sporting equipment are as follows:

• Fishing equipment
  • 1 baggage item with 1 fishing rod
  • 1 baggage item with fishing gear
  • Max. baggage items allowed—2
  • Combined dimensions, incl. packaging (H + W + D)—200cm
    
• Shortboards (max. 2m long)
  • 1 board 
  • Max. baggage items allowed—1
  • Max. Length —200cm
    
• Cycling equipment
  • Any one of the following:
    • A standard, non-motorized bicycle, or 
    • A children’s bicycle trailer, or 
    • A unicycle
  • Max. baggage items allowed—1
  • Max. combined dimensions (H + W + D)—280cm

Note. The bicycle must be packaged in a suitable case or container for bicycles. 

• Golf equipment
  • 1 golf bag with clubs, golf balls, and tees
  • 1 pair of golf shoes
  • Max. baggage items allowed—1
  • Max. dimensions (H + W + D)—220 cm

Note

• All equipment must be packed in the golf bag. 
• Battery-operated golf trolleys are not permitted.
• Golf equipment will be transported free of charge for HON Circle Members, Senators, and Star Alliance Gold members except:
  • If they are traveling on the Economy Class Light fare. 
  • On routes to/from the USA and Canada.
• For SWISS Golf Traveler members, golf equipment up to 23kg can be transported free of charge on flights operated by Lufthansa, SWISS and Austrian Airlines, except if traveling on the Economy Class Light fare.
  

• (Ice) hockey equipment
  • 1 hockey stick
  • 1 bag
  • 1 pair of ice skates
  • 1 body protector set
  • 1 helmet
  • Max. baggage items—2
  • Max. dimensions (H + W + D)—200cm
    
• Winter sports equipment
  • 1 baggage item with 1 pair of skis or 1 snowboard
  • 1 baggage item with 1 pair of ski poles and 1 pair of skis or snowboard boots
  • 1 helmet
  • Maximum number of baggage items: 2
  • Dimension (length only): 200cm
    
• Sports weapons
  • 1 weapon in one item of baggage
  • 1 item of baggage with ammunition
  • Maximum number of baggage items: 2
  • Combined dimensions (H + W + D)—158cm
    
• Diving gear
  • 1 empty oxygen cylinder in 1 baggage item 
  • 1 baggage item with 1 snorkel, 1 BCD jacket,1 pair of diving goggles, 1 wetsuit, 1 pair of fins, 1 regulator, and 1 IATA DGR (Dangerous Goods Regulations)-compliant lamp
  • Max. baggage items allowed: 2
  • Combined dimensions (H + W + D)—200cm

Lufthansa Baggage Rules—Bulky Sports Equipment

According to Lufthansa’s baggage rules, the following sports equipment are considered bulky sports equipment. The baggage rules that apply to bulky sports bags are as follows:

• Hang-glider
  • 1 hang-gliding equipment set in 1 baggage item
  • Max. baggage items—1
  • Combined dimensions (H + W + D): 350cm
  • Max. length—315cm
    
• Longboards (2m–3.15m)
  • 1 board 
  • Max. baggage items allowed—1
  • Max. length—315cm
    
• Non-motorized tandem 
  • 1 tandem with up to 2 seats 
  • Max. baggage items— 1
  • Combined dimensions (H + W + D): 350cm
  • Max. length: 315cm 

Portable Oxygen Concentrators (POCs)

According to Lufthansa’s baggage policy for medical devices, passengers requiring the use of Portable Oxygen Concentrators (POC) during the flight must meet the following conditions:

• Traveling with a POC requires a physician’s statement. 
• All POCs must be FAA-approved. 
• Non-spillable batteries are permitted. 
• You must bring your own batteries to power your POC. 
• POCs must have sufficient battery power to cover at leNote. You can carry slightly larger musical instruments if they fit in the overhead bin.
  

1. Musical Instruments as Carry-on Baggage on Paid Seat 

If your musical instrument (incl. case) exceeds 55cm x 40cm x 23cm, you can carry it with you in the cabin by purchasing an additional seat for it. The instrument must be booked in advance and must meet the following conditions:

• You must book an additional seat at the same when you book your ticket.
• To book in advance, call Lufthansa Service Center. 
• The following weight and size restrictions will apply:
  • Max. size of musical instruments that stand in the cabin—155cm x 42cm x 25cm (H x W x D).
  • Max. size of musical instruments strapped to the seat—110cm x 42cm x 50cm (H x W x D). 
  • Max. weight—165lb/75kg
• Must not obstruct access to emergency exits, aisle, or cabin.
• Must not block any passenger’s view of aircraft signage, such as No Smoking, Seatbelt On/Off, etc. 
• Must not contain prohibited or dangerous items. 

2. Musical Instruments as Checked Baggage 

You can carry your musical instrument as a checked baggage item as part of your checked baggage allowance. If your musical instrument exceeds the permitted dimensions, excess baggage charges will apply. 

Oversized/Large Musical Instruments and Equipment

You will have to pay excess baggage charges if the size or weight of your musical instrument exceeds the permissible limits. 

What to Do If Your Baggage is Lost or Delayed on Lufthansa

• ast 150% of the expected flight duration.

How to Pay Your Baggage Fee on Lufthansa

The Lufthansa baggage policy allows you to pay (or prepay) your baggage fees:

• Online from Lufthansa’s through the ‘My Bookings’ tab
• Through Lufthansa’s mobile app 
• By phone 
• Physically at the airport 

Lufthansa Musical Instruments Policy

Per Lufthansa’s musical instruments policy, you’re allowed 3 options for carrying your musical instruments. 

3. Musical Instruments as Normal Carry-on Baggage 

You can carry smaller musical instruments (violins, flutes, etc.) free of charge in the cabin if they fit in the overhead bin or under your front seat. Remember, when you carry a musical instrument as a carry-on, it will replace your permitted carry-on baggage. Plus, the following weight and size restrictions will apply:

• Max. weight (incl. case) 17.6lb/8kg
• Max. case dimensions 55 x 40 x 23cm (H x W x D)
  

If your checked baggage has been lost or delayed on a Lufthansa flight, you must: 

• Report your loss in person at the Lufthansa tracking desk in the airport 
• Report your loss online 

After you report your lost or delayed baggage:

• You will receive a written confirmation and a reference number (PIR number), such as FRALH77246.
• You will receive regular updates regarding the status of your baggage. 

How to Check the Status of Missing Baggage on Lufthansa

To check the status of your missing baggage: 

• Go online and search for it by entering your PIR number. You can also change your contact details, such as delivery address or phone number. 
• Call the phone number provided on the written confirmation receipt of your missing baggage report. 

Note

• Most baggage items are found within 24 hours. When found, you will be contacted and a suitable delivery time will be set up. 
• If your baggage cannot be found within 5 days:
  • You will receive a call from Lufthansa 
  • You will be asked to provide a detailed list of the delayed baggage contents 

What to Do If your Baggage is Damaged

If your checked baggage was damaged upon arrival, you must: 

• Report it immediately in person to:
  • Lufthansa’s airport service counter 
  • Lufthansa’s Baggage Tracing Desk at the airport 
• Report it in writing (if you didn’t notice the damage at the airport) within 7 days of your flight’s arrival date, and:
  • Provide proof that your bag damaged while under the airline’s care 
  • Show your damaged bag to a baggage service agent so that the

You will then be provided a written Damage Report, along with a reference number. 

Note

• Be sure to provide the following information: 

• Your full name
• Your 13-digit ticket number and 6-digit booking code
• Your full address 
• Your Miles & More number (if applicable) 
• Your 8-digit feedback ID 

The following defects will not be covered: 

• Minor damages—such as scuffs, cuts, scratches, dents, stains, dirt, marks, and punctures. 
• Carry-on bags (carried in the passenger compartment). 
• Items contained in overstuffed bags, or inadequately packaged items.

Lufthansa Baggage Claim 

If your baggage is delayed, you can make a claim for the following replacement items: 

• Long-term use items—subject to an up to 50% reimbursement limit (of cost)
  • Outer clothing 
  • Shoes and other long-term use items 
• Other items—fully reimbursable 
  • Underwear 
  • Cosmetics 

To get compensated, you must submit a claim (with valid documentation like sales receipts) with Lufthansa Customer Relations. 

Contact Details—Lufthansa Customer Relations 

• U.S. Customer Relations +1-800-645-3880
• United Kingdom Customer Relations +44-371-945-9747
• Ireland Customer Relations +353-1-533-9956
• Australia Customer Relations +61-1300-655-727
• New Zealand Customer Relations +64-800-945-220
• Germany Customer Relations +49-6986-799-799
• India Customer Relations 1800-102-5838

Lufthansa’s Liability for Lost and Damaged Bags

Lufthansa’s liability for lost, damaged, or delayed bags (including contents)—except mobility aids, assistive devices, and wheelchairs—will not exceed:

• For domestic itineraries (within Germany)—SDR 1,288 (approx. USD 1,780) per passenger. 
• For international itineraries (checked or unchecked baggage)—SDR 1,288 Rights (approx. USD 1,780) per passenger.

Lufthansa Liability for Mobility Aids, Assistive Devices, and Wheelchairs

If your mobility aid, assistive device, or wheelchair is damaged by Lufthansa, the criteria for calculating the loss will be as follows:

• On domestic flights. You will be fully compensated for the loss or damage—regardless of any rule that limits the liability for lost or damaged baggage.
• On international flights. The compensation will be per the provisions of the Montreal Convention for such items. If the Montreal Convention does not apply for some reason, the older Warsaw Convention treaty may apply.

What is Included in Assistive Devices?

Assistive devices include the following items, but are not limited to:

• Portable Oxygen Concentrators (POCs)
• Continuous Positive Airway Pressure (CPAP) machines
• Prescription medications 
• Wheelchairs 
• Crutches, canes, and walkers 
• Braces/prosthetics 
• Medical devices for administering medications—such as auto-injectors and syringes 
• Hearing aids 

Prohibited Items

List of prohibited items on Lufthansa

Under the Lufthansa baggage policy, the following items cannot be transported in carry-on or checked baggage for reasons of safety:

• Caustic materials, such as alkalis, acids, wet cell batteries
• Containers with:
  • Gas, self-defense sprays, irritant gases, etc.
  • Flammable liquids, such as cleaning agents, varnish, paint, lighter fuel, etc.
• Petrol-operated tools and equipment containing petrol, incl. for test purposes
• Camping stoves, filled scuba tanks, and gas cylinders
• Fireworks, flares, and explosives
• Electric shock weapons, such as tasers and stun guns 
• Toxic or infectious substances, like virus cultures, bacteria, and mercury
• Objects generating heat 
• Liquid oxygen and oxygen generators
• Easily-ignitable materials, like strike-anywhere matches
• Battery-powered hoverboards, Segways, scooters, Solowheels, and bicycles
• Oxidizing substances, such as peroxides and bleaching powder 
• Substances emitting flammable gases water contact 
• Security briefcases or cases operated with pyrotechnic devices or lithium batteries 
• Radioactive items 
• Strong magnetic materials
• Dry ice exceeding 5.5lb/2.5kg 

Dangerous Goods that Can be Transported under Certain Conditions 

• E-cigarettes and vaporizing devices powered by lithium batteries are only permitted in carry-on bags, but cannot be used onboard.
  
• Portable medical electronic devices, such as an AED, a CPAP machine, a ventilator, and an inhaler containing lithium-ion or lithium-metal cells/batteries are allowed as checked or carry-on baggage, subject to rules.
  
• Portable electronic devices using lithium-ion batteries, such as laptops, mobile phones, cameras, watches, calculators, etc. can be taken as carry-on baggage or checked baggage without the carrier’s permission under certain conditions, incl.:
  • Up to 100Wh or 2g
    (carrier’s permission required if 100-160Wh or 2-8g)
  • The device is switched off
  • The device is protected from damage
    
• Portable electronic devices with non-spillable batteries (except lithium batteries), can be transported as carry-on or checked baggage, subject to the following conditions:
  • Batteries must be free of unabsorbed or free liquid.
  • The batteries should not be more than 12V or 100Wh.
  • The batteries must be disconnected and the terminals insulated to prevent the batteries from activation.
  • Up to 2 spare batteries can be carried.
  • Each spare battery must be protected from short circuit by insulating its terminals.
  • Spare batteries can only be taken in carry-on baggage.
    
• Portable oxygen concentrators can be taken as carry-on baggage for medical use through batteries, and also used onboard. Carrier’s approval is required, however, and can be taken by email from specialservice@dlh.de. Travelers to/from the United States can call the Medical Desk at +1-516-296-9580 (Mon-Fri, 9:00am to 3:00pm).
  
• Pacemakers such as radio-isotopic and other devices like lithium battery-powered implanted devices can be taken as carry-on baggage (but not as checked baggage) without the carrier’s approval.
  
• Heat-generating items, i.e., battery-operated devices like diving lamps, underwater torches, soldering equipment capable of generating extreme heat and causing fire if activated accidentally can be taken only as carry-on baggage, and not as checked baggage.
  • The equipment must be switched off.
  • The energy source must be removed and packed separately. 
  • The battery must be adequately protected to prevent short-circuiting.
    
• Wheelchairs and other mobility aids with non-spillable batteries (i.e., gel or dry batteries) can be taken only as checked baggage, and not as carry-on baggage—with the carrier’s approval.
  • You must confirm that the battery is a wet, non-spillable type which complies with special A67 provision (no unabsorbed or free liquid).
  • The battery/batteries must be adequately protected against short circuits.
  • The rechargeable battery must be:
    • Safely and securely attached to the wheelchair or mobility aid, or
    • Removed per manufacturer instructions.
  • The battery’s circuits must be isolated per manufacturer instructions.
    
• Wheelchairs and other mobility aids powered by lithium-ion batteries can be taken only as carry-on baggage, and not as checked baggage—subject to the carrier’s approval.
  • The battery/batteries must be as per the requirements of all tests in the UN Manual of Tests and Criteria, Part III, Section 38.3.
  • The battery/batteries must be adequately protected against short circuits.
  • The battery must be:
    • Safely and securely attached to the wheelchair or mobility aid, or
    • Removed per manufacturer instructions.
  • The battery’s circuits must be isolated per manufacturer instructions.
  • The battery must not exceed 300Wh, and if operated by 2 batteries, each battery cannot exceed 160Wh.
  • Not more than 1 spare rechargeable battery up to 300Wh can be carried, and if operated by 2 spare rechargeable batteries, each battery must not exceed 160Wh.
    
• Wheelchairs and other mobility aids with wet batteries can only be carried as checked baggage, but not as carry-on baggage—subject to the carrier’s approval.
  • If the device can be loaded/unloaded, stowed, and secured upright, the battery can remain installed in the device.
  • The battery/batteries must be adequately protected against short circuits.
  • Where possible, the battery must have non-spillable venting caps.
  • The battery must be safely and securely attached to the device. 
  • The battery’s/batteries’ circuits must be isolated per manufacturer instructions.
    
• Baggage items containing a non-removable, integral battery can be taken as both checked and carry-on baggage.
  • Only lithium button cells are permitted. 
  • Power capacity must not exceed 0.3g lithium content or 2.7Wh. Cells with a higher capacity are prohibited.
    
• Items of baggage containing a removable, integral battery can be taken as both carry-on or checked baggage.
  • Only lithium button cells are permitted. 
  • Power capacity must not exceed 0.3g lithium content or 2.7Wh. 
  • Cells with a power capacity exceeding 0.3g lithium content or 2.7Wh or up to 2g lithium content or 100Wh can only be taken as carry-on baggage, and not as checked baggage. 
  • Cells with a power capacity exceeding 0.3g lithium content or 2.7Wh or up to 2g lithium content or 100Wh exceeding 100Wh but not more than 160Wh can only be taken as carry-on baggage, and not as checked baggage—subject to the carrier’s approval. Also, a maximum of 2 batteries is permitted in carry-on bags. 
  • Cells with a power capacity exceeding 160Wh are prohibited.
    
• Diving/snorkeling equipment can be taken only as checked baggage, and not as carry-on baggage.
  • The air cylinders must be empty, and the valves should be open.
  • If powered by lithium batteries, the requirements and restrictions for lithium batteries must be followed.
    
• Oxygen (gaseous) for medical use can only be taken as checked baggage, and not as carry-on baggage—subject to the carrier’s approval.
  • Max. pressure permitted—200 bar 
  • Max. gross weight permitted per cylinder—5kg 
  • Cylinders are allowed to be used onboard Lufthansa flights.
  • Can only be transported in manufacturer-approved packaging which protects the outlet valve against damage.
  • The following items are prohibited:
    • All flights—Chemical oxygen generators.
    • Flights to/from/via the U.S.—Gaseous oxygen cylinders.
    • Flights operated by Lufthansa Regional.
    • Canned oxygen, i.e., personal oxygen canisters.
      
• Gas cylinders, non-flammable, non-toxic, such as small gas cylinders used for operating mechanical limbs, plus spare cylinders of like size, if required during the journey, are allowed both as a carry-on and checked baggage.
  • Gas cylinders for preparing soda water, etc., are prohibited.
    
• Gas cartridges, non-flammable, non-toxic, such as gas cartridges containing carbon dioxide, or a gas listed in the Hazard Division 2.2 (for inflating life jackets, tires, etc., can be taken both as carry-on baggage and checked baggage.
  • Only 1 cartridge per passenger is permitted.
  • Must be securely packed to prevent accidental activation.
  • Only applies to carbon dioxide/other appropriate gas listed in Hazard Division 2.2 without subsidiary risks.
  • The cartridge can only be for inflating life-saving devices.
  • If used for other devices (aside from life jackets), up to 4 cartridges (up to 50ml) are permitted.
    
• Avalanche rescue backpacks, such as those containing compressed gas cartridges listed in Hazard Division 2.2 or those fitted with a pyrotechnic trigger mechanism with not more than 200mg explosive material listed in Hazard Division 1.4S, can be taken as both carry-on baggage and checked baggage.
  • Prohibited on all flights to/from/via the U.S.
  • Only 1 backpack per passenger is permitted. 
  • The backpack cannot be carried ‘on’ the passenger.
  • The backpack must be securely packed to prevent accidental activation.
  • The backpack’s airbag must contain pressure relief valves.
  • Gas cylinders will be accepted only if integrated with the backpack. Spare or removed cylinders may not be permitted.
    
• Safety matches and lighters, such as a small pack of safety matches or a small lighter (with liquefied gas) for personal use can only be on the person (and not as carry-on baggage or checked baggage).
  • The following items are prohibited: lighter refills, lighter fuel, blue flame lighters, lithium battery-powered lighters without safety caps or proper security mechanisms to prevent accidental activation, and strike-anywhere matches.
    
• Recalled devices and lithium batteries. Lithium batteries and battery-powered devices recalled by the vendor or manufacturer due to safety concerns are not allowed as carry-on or checked baggage unless they have been repaired or made safe. For specific product information, visit www.cpsc.gov/recalls.
  
• Alcoholic beverages can be taken as both carry-on and checked baggage. 
  • Must be in retail packaging, if containing more than 24% but less than 70% alcohol.
  • Must be receptacles that do not exceed 5 liters.
  • Max. permissible limit per passenger is 5 liters.
  • There’s no limit for alcoholic beverages containing less than 24 or less alcohol by volume, incl. beer kegs. However, this does not include pressurized bottles and barrels with carbon dioxide or similar gases used in catering.
    
• Solid dry ice (carbon dioxide, solid) can be carried as both carry-on baggage and checked baggage—subject to the carrier’s approval.
  • Max. limit is 2.5kg per passenger.
  • The packaging must allow for the release of carbon dioxide gas.
  • Each dry ice item must be additionally labeled with a ‘Dry Ice’ tag.

Note. As key regulations may vary by country and airline, always check the local airport and airline rules before you fly. 

Aerosols

Aerosols, medicinal or toiletry items for personal or sporting use—such as hairsprays, perfumes and colognes, and medicines containing alcohol—can be taken as both carry-on baggage and checked baggage, provided that the contents are not toxic or flammable. 

• Release valves must have a cap or be protected suitably to prevent accidental leakage.
• Max. quantity per passenger must not exceed 2kg/2 liters.
• Max. net quantity per container must not be more than 0.5kg/0.5 liters.

Frequently Asked Questions on Lufthansa Baggage Policy

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