Garuda Indonesia Check-in

You can check in for your Garuda Indonesia flight via: 

  1. Web check-in 
  2. Mobile app check-in
  3. City check-in
  4. Phone check-in
  5. Airport kiosk check-in 
  6. Airport counter check-in 

Note

Web, mobile, and phone check-in services are not available for:

  • Passengers who do not have an e-ticket 
  • Passengers travelling with lap infant below 2 years of age
  • Passengers who require special assistance at the airport 
  • Children below 12 years travelling alone
  • Unaccompanied minors
  • Passengers travelling with more than 9 passengers in a single PNR/booking
  • Airports that do not accept web check-in

Garuda Indonesia Check-in Times

Garuda Indonesia advises passengers to reach the airport at least 2 hours before departure for international flights and at least 1 hour before departure for domestic flights. 

  1. Web Check-in Time

If you’re holding a confirmed reservation, you can check in online via the airline’s website: 

  • For international flights. From 48 hours to 4 hours before departure. 
  • For domestic flights. From 48 hours to 2 hours before departure. 
  1. Mobile App Check-in Time

Passengers holding a confirmed reservation can check in with their mobile app: 

  • For international flights. From 48 hours to 4 hours before departure. 
  • For domestic flights. From 48 hours to 2 hours before departure. 
  1. City Check-in Time 

You can check in at a domestic Garuda Indonesia Sales Office from 48 hours to 4 hours before departure. 

  1. Phone Check-in Time
    You can check in by phone through a Garuda Indonesia Call Center from 24 hours to 4 hours before departure.
  1. Kiosk Check-in Time 

You can check in at a self-service kiosk at the following airports: 

  • For international flights
    • Jakarta Airport (CGK) From 4 hours to 1 hour before departure.
    • Other Airports Per the airport’s check-in deadline.
  • For domestic flights
    • Jakarta Airport (CGK) From 8 hours to 1 hour before departure.
    • Other Airports From 4 hours to 1 hour before departure.
  1. Airport Counter Check-in Time
    You can check in at an airport check-in counter per the following check-in times: 
  • For international flights
    • Jakarta Airport (CGK) From 2 hours to 1 hour before departure.
    • Other Airports From 3 hours to 45 minutes before departure.
  • For domestic flights
    • Jakarta Airport (CGK) From 2 hours to 45 minutes before departure.
    • Other Airports From 2 hours to 30 minutes before departure.

Garuda Indonesia Web Check-in


About Garuda Indonesia com check in


A screenshot of Garuda-Indonesia.com Check-in

RouteCheck-in Time
Domestic48-2 hours before departure
International48-4 hours before departure

Web check-in process. You can check in online from the Garuda Indonesia website as explained below:

  1. Go to Garuda-Indonesia.com 
  2. Click on the Check-in tab as shown above
  3. Read the terms and conditions, check the box confirming you’ve read them, and click on the Continue button 
  4. Access your flight booking by entering: 
    1. Your Last Name 
    2. Your 6-digit-cum-number Booking Reference number or 13-figure E-ticket number
  5. Click on the Continue button
    All the flights on your trip will appear
  6. Select the flight you wish to check in for 
  7. Download/print your boarding pass 
  8. Complete your check-in

On the day of departure:

  • Go directly for security checks if you don’t have any bags to check in. 
  • Drop off your bags at the baggage drop counter, head for security checks, and then proceed to the boarding gate. 
Exceptions 

You will have to check in at the airport physically if:

  • You don’t have an e-ticket 
  • You’re travelling with a non-seat-occupying infant below 2 years 
  • You need special assistance (incl. a wheelchair/stretcher) at the airport 
  • You’re 12 years old and travelling alone
  • You’re an unaccompanied minor
  • You’re travelling in a group of more than 9 passengers in a single PNR/booking
  • Your airport does not accept web check-in

Garuda Indonesia Mobile App Check-in

 

You can check in with Garuda Indonesia’s mobile app, Fly Garuda as follows:

  • Download the Fly Garuda app 
  • Tap on the Check in option
  • Follow the prompts to access your trip
  • Check in

Passengers Not Eligible for Mobile Check-in

You will have to check in at the airport if:

  • You don’t have an e-ticket 
  • You’re travelling with a non-seat-occupying infant below 2 years 
  • You need special assistance (incl. a wheelchair/stretcher) at the airport 
  • You’re 12 years old and travelling alone
  • You’re an unaccompanied minor
  • You’re travelling in a group of more than 9 passengers in a single PNR/booking
  • Your airport does not accept web check-in

You can use the Fly Garuda app to:

  • Book a one-way or roundtrip.
  • Check-in for your flight in advance.
  • Manage (modify) your flights.
  • Use your mobile boarding pass to check in.
  • Avail of extra benefits and special offers.
  • Check your flight status.
  • Receive exclusive offers.
  • Manage your Garuda Miles account.

Garuda Indonesia City Check-in 

The City Check-in option allows you to check in for your flight at a Garuda Indonesia domestic sales office branch. 

This service is available to all passengers from 48 hours to 4 hours before a flight’s scheduled departure time. 

When checking in at a city office, you will need a valid photo ID and your 6-digit-cum-number booking reference number and/or your 13-digit e-ticket number, as well as your ticket, passport, visa, etc. You must also carry valid documents relating to the entry/exit/transit requirements of the country/countries you’re travelling to.

Garuda Indonesia Phone Check-in 

You can check in for your flight by telephone through a 

Garuda Indonesia call center in your city. This service is available from 24 hours to 4 hours before departure. 

However, you will need to check in physically at an airport counter if:

  • You don’t have an e-ticket. 
  • You’re travelling with a lap infant below 2 years.
  • You will be requiring special assistance at the airport. 
  • You’re below 12 years and travelling alone.
  • You’re an unaccompanied minor.
  • You’re travelling with more than 9 passengers in one booking.
  • Your airport does not accept web phone check-in.

Garuda Indonesia Kiosk Check-in 

You can check in for your Garuda Indonesia flight at a self-service kiosk at select airports*. This check-in service is available: 

  • For international flights
    • From 4 hours to 1 hour before departure from Jakarta Airport (CGK).
    • Per the airport’s check-in deadline at other airports.
  • For domestic flights
    • From 8 hours to 1 hour before departure from Jakarta Airport (CGK). 
    • From 4 hours to 1 hour before departure from other airports.

*The kiosk check-in service is currently available at the following airports:

  • Yogyakarta Kulon Progo International Airport (YIA)
  • Sultan Thaha Airport, Jambi (DJB)
  • Sultan Syarif Kasim II Airport, Pekanbaru (PKU)
  • Sultan Mahmud Badaruddin II International Airport, Palembang (PLM)
  • Sultan Iskandar Muda International Airport, Aceh (BTJ)
  • Soekarno-Hatta Airport, Jakarta (CGK)
  • Silangit International Airport, Tapanuli Utara (DTB)
  • Sepinggan Airport, Balikpapan (BPN)
  • Schiphol Airport, Amsterdam (AMS)
  • Raja Haji Fisabilillah International Airport, Tanjung Pinang (TNJ)
  • Minangkabau International Airport, Padang (PDG)
  • Kualanamu International Airport, Medan (KNO)
  • Juanda Airport, Surabaya (SUB)
  • I Gusti Ngurah Rai International Airport, Bali (DPS)
  • Husein Sastranegara International Airport, Bandung (BDO)
  • Hasanuddin Airport, Ujung Pandang/Makassar (UPG)
  • Depati Amir Airport, Pangkal Pinang (PGK)

How to Use a Self-Service Kiosk 

  • Locate a kiosk. 
  • Access your flight booking by entering the required details—such as your booking reference number, e-ticket number, or GarudaMiles membership number.
  • Use the on-screen prompts to check in.
  • Obtain a printout of your boarding pass. 

Garuda Indonesia Airport Counter Check-in

For international flights departing from Jakarta, you can check in at an airport counter from 3 hours to 1 hour before departure. For international flights departing from other airports, you can check in from 3 hours to 45 minutes before departure, unless your airport specifies a different check-in deadline. 

For domestic flights departing from Jakarta, you can check in from 2 hours to 45 minutes before departure. For domestic flights departing from other airports, you can check in from 2 hours to 30 minutes before departure, unless your airport specifies a different check-in deadline. 

Travel Documents. When you present yourself at the airport counter, you must have your ticket and travel documents such as your ID papers, visa, passport, and any entry, exit, health, and other documents that are required by the country you’re flying from, to, or through. 

After checking in and receiving your boarding pass, make sure that all the information on it is correct—such as your name, destination, and flight number. 

Also, make sure your bags are properly tagged and you have your baggage receipts. After paying the airport tax and service charges, you will need to: 

  • Proceed for security checks. 
  • Reach your boarding gate within the time specified on your boarding pass. It’s always a good idea to reach the boarding gate: 
  • 30 minutes before departure for domestic flights.
  • 45 minutes before departure for international flights.

Frequently Asked Questions on Garuda Indonesia Check-in

Garuda Indonesia’s internet check-in service allows you to check in via the airline’s website (Garuda-Indonesia.com) from 48 – 4 hours before departure for international flights and from 48 – 2 hours before departure for domestic flights. 

Most passengers can check in via the internet—except passengers without e-tickets; passengers travelling with lap infants; passengers requiring special assistance; unaccompanied minors and/or children below 12 years who are travelling alone; passengers travelling on a group booking with more than 9 passengers in a single PNR; and airports that do not allow internet check-ins.

The international check-in time at Garuda Indonesia will depend on how you check in.

  • The international web check-in time is 48-2 hours before departure. 
  • The international mobile app check-in time is also 48-2 hours before departure.
  • The international city check-in time (if available) is 48-4 hours before departure.
  • The international phone check-in time (if available) is 24-4 hours before departure.
  • The international kiosk check-in time is: 
    • 4 hours to 1 hour before departure from Jakarta Airport.
    • Per the airport’s check-in deadline at other airports.
  • The international airport counter check-in time is: 
    • 2 hours to 1 hour before departure at Jakarta Airport. 
    • 3 hours to 45 minutes before departure at other airports (unless specified otherwise).

Garuda Indonesia’s online check-in service (as well as mobile and phone) check-in service is available for most passengers, except passengers who:

  • Don’t hold an e-ticket.  
  • Are travelling with lap infants.
  • Will be requiring special assistance at the airport, such as a wheelchair, stretcher, etc. 
  • Are below 12 years and flying alone.
  • Are travelling as unaccompanied minors.
  • Are travelling in a group of more than 9 passengers on a single booking.
  • Are departing from an airport that does not accept online check-in.

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