Thai Airways Flight Delay Compensation

Did you know that if your flight on Thai Airways is delayed by more than 3 hours or you’ve been disallowed boarding on a confirmed flight, you have certain rights under EU Regulation 261/2004? The Thai Airways flight delay compensation will only be due if Thai Airways is to blame for the delay—and certain other conditions.

When Am I entitled to Thai Airways Flight Delay Compensation?

Under the EU Regulation 261/2004, you are eligible to claim compensation from Thai Airways only if:

• Your flight departs from an airport in the European Union/U.K. or an airport outside the EU and you’re traveling on an EU airline, unless you were compensated, benefitted, or provided assistance in the third country, and
• You hold a confirmed booking on the Thai Airways flight, and 
• You check in on time (except if the Thai airways flight is cancelled), or if no check-in time has been provided, you check in no less than 45 minutes prior to the published departure time, and 
• You purchased your Thai Airways ticket at a price open to the public

What is Considered a Flight Delay under EU Regulation 261/2004

According to the EU Regulation 261/2004, a flight delay occurs only when flights are delayed beyond their scheduled departure time by: 

• 2 hours if the flight distance is up to 1,500km
• 3 hours if the flight distance is 1,500 – 3,500km 
• 3 hours if the intra-community flight distance exceeds 1,500km
• 4 hours if the flight distance exceeds 3,500km

How Much is the Thai Airways Flight Delay Compensation? 

The Thai Airways flight delay compensation ranges from €250 – €600, depending on the flight distance and delay, as shown below. 

• The flight delay compensation for flights within 1,500km is €250
• The flight delay compensation for flights between 1,500 – 3,500km is €400
• The flight delay compensation for intra-community flights exceeding 1,500km is €400 
• The flight delay compensation for distances more than 3,500km €600 

Aside from flight delay compensation, you are also entitled to certain care benefits while you wait for your Thai Airways flight. These include:

• Refreshments and meals subject to the waiting period 
• Hotel accommodation (if required) plus transfer cost, and 
• The option to make 2 brief phone calls, or send 2 short faxes or e-mails 

Exceptions 

• You may not be provided care if the care would result in further delay 
• If your flight delay exceeds 5 hours, you are entitled to a full refund within 7 days:
  • For the unused portion of your flight ticket, or 
  • For the used portion of your flight ticket if the flight doesn’t serve any purpose, and if required, a return flight to your first departure point at no additional cost to you

Thai Airways Denied Boarding

If you are denied boarding (involuntarily or voluntarily) on a confirmed flight (such as if more passengers check-in), you have the right to:

• Receive care as mentioned in the section above, and 
• Take any of the following flight options:
  • The next alternative flight to your destination under comparable conditions, or 
  • A later flight to your destination provided you pay for your food, hotel accommodation, and transfer, or
• Obtain a full refund plus compensation payable by cash, check, bank transfer, or voucher (whichever suits you)

Denied Boarding Compensation

The denied boarding compensation amount will depend on the flight distance and the alternate flight offered to you, as shown below. The denied boarding compensation on Thai Airways is:

• €250 if the flight distance is not more than 1,500km,
• €400 if the flight distance is 1,500 – 3,500km 
• €400 if the flight distance for intra-community is more than 1,500 km 
• €600 if the flight distance is more than 3,500 km
  

Note: The denied boarding compensation (above) will be reduced by 50% if you’re offered an alternative flight that is scheduled to arrive:

• Within 2 hours of the original flight for flight distances of up to 1,500km
• Within 3 hours of the original flight for flight distances between 1,500 – 3,500km 
• Within 3 hours of the original flight for intra-community flights exceeding 1,500km
• Within 4 hours of the original flight for other flights

Exception: You will not be entitled to any denied boarding compensation if you are denied boarding on reasonable grounds—such as health reasons, security reasons, or inadequate documentation. 

Thai Airways Flight Cancellation Compensation To learn about Thai Airways flight cancellation compensation, refer to the Thai Airways Cancellation Policy.

Frequently Asked Questions

The FAQs section below answers some of the most commonly asked questions on Thai Airways flight delay compensation, so do go through them.

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